TY  - JOUR
AB  - Purpose Past research examining Business Process Management (BPM) mainly focussed on either process alignment, business process orientation (BPO) or process improvement initiative (PII) constructs. However, based on the definition of BPM by Zairi (1997) and Lee and Dale (1998), BPM comprises all the elements of process alignment, BPO and PII. Hence, the purpose of this paper is to present a total view of measuring BPM through combining BPO and PIIs.Design/methodology/approach Quantitative research technique was applied for this study. The study was carried out in Malaysia. Close-ended survey instrument was administered to a large number of organisations.Findings The findings revealed that the elements of BPM cover both process management as well as process improvements.Originality/value The findings from this study is important for practitioners to regard continuous improvement as a component of BPM practice.
VL  - 22
IS  - 6
SN  - 1463-7154
DO  - 10.1108/BPMJ-01-2014-0001
UR  - https://doi.org/10.1108/BPMJ-01-2014-0001
AU  - Nadarajah Devika
AU  - Syed A. Kadir Sharifah Latifah
PY  - 2016
Y1  - 2016/01/01
TI  - Measuring Business Process Management using business process orientation and process improvement initiatives
T2  - Business Process Management Journal
PB  - Emerald Group Publishing Limited
SP  - 1069
EP  - 1078
Y2  - 2024/04/18
ER  -