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Performance measurement and management frameworks: Research trends of the last two decades

Neetu Yadav (Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India)
(Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India)
Mahim Sagar (Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 4 November 2013

9441

Abstract

Purpose

The purpose of this paper is to provide an integrated framework of performance management area showcasing research trends in performance measurement and management frameworks developed and discussed by revisiting the literature of the last two decades – from 1991 to 2011.

Design/methodology/approach

This paper provides a comprehensive review (excluding management control systems) of the performance measurement and management frameworks/systems/models developed in the last two decades, which helps to highlight the research trends related to performance management frameworks. The methodology for literature review is chronological review where it is divided into two periods – 1991-2000 and 2001-2011.

Findings

This paper portrays the developments that happened in performance measurement and management via looking at performance management frameworks and an analysis that reveals the research trends carried out in the last two decades, indicating paradigm shifts such as from a financial perspective to an integrative perspective (era 1991-2000), from an operational perspective to a strategic perspective, the utilization of systems and simulation techniques (era 2001-2011), etc. These shifts have led to the development of effective, integrated, and dynamic performance measurement systems.

Research limitations/implications

The frameworks/models related to management control systems and the trends related to performance control systems have not been discussed here and they require further research in future studies.

Originality/value

There is very limited work available in the literature that discussed specifically the performance management and measurement (PMM) frameworks/models and systems; most of the previous work talks about developments only till 2000. This paper gives a snapshot of the researchers in the field of PMM regarding the developments and transformations in the frameworks for enterprises for the period 1991-2011, thus incorporating recent developments as well.

Keywords

Citation

Yadav, N., and Sagar, M. (2013), "Performance measurement and management frameworks: Research trends of the last two decades", Business Process Management Journal, Vol. 19 No. 6, pp. 947-971. https://doi.org/10.1108/BPMJ-01-2013-0003

Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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