TY  - JOUR
AB  - Purpose– The purpose of this article is to promote good communication practices. Design/methodology/approach– The article defines the elements of the communication process, shows the most likely trouble spots in that process and discusses what good communication practice looks like practically. Findings– The article’s findings are that the key to good communication practices is strong trusting relationships between the communicators. Practical implications– Good communication practices affect productivity and therefore the bottom line. Social implications– Workplace relationships affect the quality of workplace communication and vice versa. Originality/value– The value of the article is a reminder of how to deal effectively with one of the most common workplace challenges.
VL  - 27
IS  - 2
SN  - 0888-045X
DO  - 10.1108/BL-04-2014-0009
UR  - https://doi.org/10.1108/BL-04-2014-0009
AU  - Fitsimmons Gary
PY  - 2014
Y1  - 2014/01/01
TI  - The challenge of exceptional communication
T2  - The Bottom Line
PB  - Emerald Group Publishing Limited
SP  - 57
EP  - 59
Y2  - 2024/04/18
ER  -