The challenge of exceptional communication

Abstract

Purpose

The purpose of this article is to promote good communication practices.

Design/methodology/approach

The article defines the elements of the communication process, shows the most likely trouble spots in that process and discusses what good communication practice looks like practically.

Findings

The article’s findings are that the key to good communication practices is strong trusting relationships between the communicators.

Practical implications

Good communication practices affect productivity and therefore the bottom line.

Social implications

Workplace relationships affect the quality of workplace communication and vice versa.

Originality/value

The value of the article is a reminder of how to deal effectively with one of the most common workplace challenges.

Citation

Fitsimmons, G. (2014), "The challenge of exceptional communication", The Bottom Line, Vol. 27 No. 2, pp. 57-59. https://doi.org/10.1108/BL-04-2014-0009