TY  - JOUR
AB  - Purpose– The purpose of this article is to explore the reason behind the conflictual relationship between degreed librarians and non-degreed professionals in the library organization. Design/methodology/approach– This article takes the form of an opinion piece. Findings– The conflicts can be resolved using open communication and collaboration among colleagues. Originality/value– Resolving conflicts in the working relationship between degreed librarians and non-degreed professionals eliminates hostilities and jealousies and allows the library organization to serve the library customer with a far more united approach to customer service.
VL  - 27
IS  - 1
SN  - 0888-045X
DO  - 10.1108/BL-02-2014-0007
UR  - https://doi.org/10.1108/BL-02-2014-0007
AU  - H. Kieserman Robert
PY  - 2014
Y1  - 2014/01/01
TI  - Exploring the question: who is a librarian?
T2  - The Bottom Line
PB  - Emerald Group Publishing Limited
SP  - 26
EP  - 28
Y2  - 2024/04/26
ER  -