Managerial choices in orchestrating dialogic performance management

Abstract

Purpose

The purpose of this paper is to propose a definition for dialogic performance management and investigate the managerial choices that dialogic performance management necessitates from public managers.

Design/methodology/approach

The research strategy was based on a narrative analysis grounded in relativism and constructivism. Multiple data collection methods were used in this case study to examine a local government in Finland.

Findings

The paper proposes a definition and provides practical illustrations of the concept of dialogic performance management. The empirical findings are a set of managerial choices used to orchestrate dialogic performance management.

Practical implications

The concept of dialogic performance management encourages practitioners to ask themselves whether their current performance management practices are based on managerial monologues, rather than dialogues that incorporate staff into the performance management. The results also show that managerial choices shape the form of dialogic performance management.

Originality/value

The previous accounting and performance management literature has not examined the managerial choices that are used to shape dialogic performance management. In this research, the authors identify these types of managerial choices in the case organisation. The research is valuable because only after explicating managerial choices can one start to examine why dialogic performance management either fails or succeeds when public managers orchestrate it.

Citation

Rajala, T. and Laihonen, H. (2019), "Managerial choices in orchestrating dialogic performance management", Baltic Journal of Management, Vol. 14 No. 1, pp. 141-157. https://doi.org/10.1108/BJM-12-2017-0416