Curvilinear relationship between experienced incivility and nontask behavior in Korean companies
ISSN: 1746-5265
Article publication date: 11 January 2021
Issue publication date: 10 March 2021
Abstract
Purpose
Most existing studies treat the relationship between experienced incivility and behavioral responses as linear. However, the current study examines the curvilinear relationships between experienced incivility and organizational citizenship behavior (OCB) and instigated incivility using conservation of resources (COR) theory and by referring to related studies that have identified typical positive and negative employee nontask behaviors. Furthermore, this study identifies turnover intention as a moderator of these curvilinear relationships.
Design/methodology/approach
All samples were obtained from respondents working for Korean companies listed on the Korean Securities Dealers Automated Quotations (KOSDAQ); 228 samples were used for the analysis. A quadratic regression function was established to analyze the curved relationships according to hierarchical stages.
Findings
Our analysis determined that a U-shaped curvilinear relationship exists between experienced incivility and OCB, and an inverted U-shaped curvilinear relationship exists between experienced and instigated incivility. However, the moderating effect of turnover intention is significant only in the relationship between experienced and instigated incivility.
Originality/value
This study exhibits three points of originality—first, by simultaneously considering two dependent variables as responses to experienced incivility and examining their response patterns; second, by using a curvilinear relationship model to investigate the relationship between experienced incivility and its dependent variables; and finally, by finding a moderator to the curved relationship.
Keywords
Citation
Song, G.R. and Kim, K.S. (2021), "Curvilinear relationship between experienced incivility and nontask behavior in Korean companies", Baltic Journal of Management, Vol. 16 No. 2, pp. 228-246. https://doi.org/10.1108/BJM-04-2020-0126
Publisher
:Emerald Publishing Limited
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