An analysis of the effects of stakeholders management on IT project risks using Delphi and design of experiments methods

Abstract

Purpose

This study aims to evaluate how stakeholders affect project risks by analyzing the connection between stakeholder management and risk management in the information technology (IT) project context.

Design/methodology/approach

Using the Delphi method, interviews with IT project experts were conducted to examine four factors concerning stakeholder management and define probabilities for three risk variables. The design of experiments (DoE) method was applied for the design of the research instrument and data analysis.

Findings

Stakeholder engagement and communication with stakeholders have significant influence on the occurrence of negative risks, opportunities and the development of contingency strategies. These results provide project leaders with relevant data that better guide actions toward stakeholders and enhance project success probability.

Originality/value

This study clarifies important aspects of two main project management areas – stakeholder and risk management – in the IT projects context. This research also presented an unusual application for the DoE method which allows the subjective variables analysis by statistical tools and enables to explore factor influences on real project situations.

Citation

Figueiredo Filho, L.B.G., Bouzon, M. and Fettermann, D.d.C. (2022), "An analysis of the effects of stakeholders management on IT project risks using Delphi and design of experiments methods", Benchmarking: An International Journal, Vol. 29 No. 3, pp. 713-734. https://doi.org/10.1108/BIJ-10-2020-0549