Family incivility, burnout and job satisfaction: examining the mediation effect
Benchmarking: An International Journal
ISSN: 1463-5771
Article publication date: 19 January 2021
Issue publication date: 30 June 2021
Abstract
Purpose
Drawing from the work-home resources model and the conservation of resources theory, this study examines the potential of family incivility in instigating burnout and reduced job satisfaction.
Design/methodology/approach
This study employed structured questionnaires to collect data from a sample of 290 doctors working in tertiary care hospitals across India. Measurement modeling was done using IBM AMOS 23.0 and PROCESS macro was employed for hypothesis testing.
Findings
The study revealed that family incivility has a positive spillover effect on burnout, subsequently leading to lowered levels of job satisfaction. Furthermore, burnout mediated the aforementioned relationship.
Research limitations/implications
This study is cross-sectional, and a longitudinal study will help test more rigorously; the causal relationships between the focal variables are recommended. Self-report data pose limitations concerning common method bias. Data collected from different occupations and cultures would help with further generalizability of the results.
Practical implications
This study establishes that incivility within the family can negatively affect various vital work outcomes. Accordingly, it is recommended for organizations to support employees to achieve improved work-family integration. Further research should explore various coping strategies that will help with mitigating these spillover effects.
Social implications
This study offers a new perspective on the negative effect of family interactions on work-domain outcomes.
Originality/value
The paper extends the scholarly literature on stress and work-family interface by demonstrating that family incivility has spillover effects. This is the pioneering study that examines family incivility as a home demand causing long-term severe damages at work.
Keywords
Acknowledgements
This work was granted by Maulana Azad National Fellowship (MANF), University Grants Commission (UGC), India, towards the doctoral program of the first author.Declaration of Conflicting Interests: The authors declared no potential conflicts of interest concerning the research, authorship, and/or publication of this article.Funding: The authors acknowledge the following funding information: F1-17.1/2017-18/MANF-2017-18-TAM-77592 /(SA- III/Website).
Citation
Paul V, M.T., Aboobaker, N. and N, U.D. (2021), "Family incivility, burnout and job satisfaction: examining the mediation effect", Benchmarking: An International Journal, Vol. 28 No. 6, pp. 2110-2129. https://doi.org/10.1108/BIJ-10-2020-0534
Publisher
:Emerald Publishing Limited
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