Investigating the impact of knowledge flow enablers on SC performance in Indian manufacturing organizations

Abstract

Purpose

The purpose of this paper is to test the relationship between supply chain knowledge flow enablers (SCKFEs), knowledge flow performance and supply chain (SC) performance (operational performance, customer satisfaction, and financial performance) for Indian manufacturing organizations.

Design/methodology/approach

A structured survey was used to collect the necessary data within the Indian manufacturing industry. Construct validity was conducted using convergent validity, reliability, and discriminant validity. Structural equation modeling was used to test the model.

Findings

The results of the study are tested based on data from 269 respondents from an Indian manufacturing organizations show positive influence: from SCKFEs to knowledge flow performance; knowledge flow performance to SC performance. In essence, the research reveals that the awareness to implement SCKFEs will increase the knowledge flow performance and SC performance.

Practical implications

The findings of this study are beneficial for decision-making authorities in the organization to know the importance of SCKFEs and their influence on knowledge flow performance and SC performance.

Originality/value

This is the unique study, which provides the theoretical framework which shows the relationship among SCKFEs, knowledge flow performance and SC performance and validates the framework with the help of an empirical study with Indian organizations.

Citation

Bhosale, V.A., Kant, R. and Shankar, R. (2018), "Investigating the impact of knowledge flow enablers on SC performance in Indian manufacturing organizations", Benchmarking: An International Journal, Vol. 25 No. 2, pp. 426-449. https://doi.org/10.1108/BIJ-10-2016-0161