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Multi-sector framework for benchmarking in facilities management

Yewande Adetoro Adewunmi (School of Construction Economics and Management (Property Studies), University of Witwatersrand , Johannesburg, South Africa)
Reuben Iyagba (Department of Building, University of Lagos , Lagos, Nigeria)
Modupe Omirin (Department of Estate Management, University of Lagos , Lagos, Nigeria)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 2 May 2017

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Abstract

Purpose

Benchmarking in FM practice although understood and applied globally, little is known about the practice in Nigeria. The purpose of this paper is to develop a framework to guide the use of benchmarking.

Design/methodology/approach

The research adopts a cross-sectional survey design. Data were collected using self-administered questionnaires on FM organizations in Lagos metropolis, Abuja and Port Harcourt. The results of the survey were supplemented with interviews with FM unit heads in the study areas. The framework was validated using a focus group discussion with ten FM industry experts.

Findings

A framework which serves as a guide for the use of best practice benchmarking was developed. It showed that there is a relationship between best practice benchmarking and location.

Research limitations/implications

The evaluation of the framework was limited by the number of participants involved and being that it has not been put to use.

Originality/value

This study develops a multi-sector framework to guide the use of best practice benchmarking in facilities management (FM). The framework explains the relationship between organizational characteristics and best practice benchmarking. In addition, there are limited empirical benchmarking frameworks in FM literature.

Keywords

Citation

Adewunmi, Y.A., Iyagba, R. and Omirin, M. (2017), "Multi-sector framework for benchmarking in facilities management", Benchmarking: An International Journal, Vol. 24 No. 4, pp. 826-856. https://doi.org/10.1108/BIJ-10-2015-0093

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited