Semantic process benchmarking to improve process performance

Frank Teuteberg (Institute of Information Management and Corporate Governance, University of Osnabrueck, Osnabrueck, Germany)
Martin Kluth (Institute of Information Management and Corporate Governance, University of Osnabrueck, Osnabrueck, Germany)
Frederik Ahlemann (Institute for Computer Science and Business Information Systems, University of Duisburg‐Essen, Essen, Germany)
Stefan Smolnik (Institute of Research on Information Systems (IRIS), EBS Business School, Wiesbaden, Germany)

Benchmarking: An International Journal

ISSN: 1463-5771

Publication date: 5 July 2013

Abstract

Purpose

The purpose of this paper is to illustrate and evaluate the semantic process benchmarking concept.

Design/methodology/approach

The authors' approach includes the use of metamodels and ontologies, which make the process models syntactically and semantically comparable. Furthermore, a software prototype is presented to analyze and compare individual process models and their performance information. Thereafter, the technical, conceptual, and economic perspectives of the approach's evaluation are aligned with their respective outcomes.

Findings

The evaluation proves that this approach is generally suitable to generate novel and useful information on different process models and their performance within the same problem domain. However, the initial set‐up costs are high and will only pay off once process models are used regularly.

Practical implications

The proposed approach depends strongly on the availability of appropriate metrics and ontologies, as well as on the annotation of these ontologies to process models, which is a time‐consuming task. If large benchmarking clearing centers are established, the approach will be more cost‐effective. The developed SEMAT prototype, that demonstrates and proves the proposed approach's general viability, supports cost‐effective ontology engineering and annotation in the context of semantic process benchmarking initiatives.

Originality/value

To date, process benchmarking has primarily been a manual process. In this article, the authors suggest an approach that allows time‐consuming and costly process analysis to be partially automated, which makes the performance indicators, as well as qualitative differences between processes, apparent.

Keywords

Citation

Teuteberg, F., Kluth, M., Ahlemann, F. and Smolnik, S. (2013), "Semantic process benchmarking to improve process performance", Benchmarking: An International Journal, Vol. 20 No. 4, pp. 484-511. https://doi.org/10.1108/BIJ-08-2011-0061

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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