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High-performance work system and organizational citizenship behaviour at the shop floor

Jitendra Pratap Singh (Chitkara Business School, Chitkara University, Punjab, India)
Pawan Kumar Chand (Chitkara Business School, Chitkara University, Punjab, India)
Amit Mittal (Chitkara Business School, Chitkara University, Punjab, India)
Arun Aggarwal (Chitkara Business School, Chitkara University, Punjab, India)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 27 February 2020

Issue publication date: 29 April 2020

1215

Abstract

Purpose

The manufacturing industry is presently experiencing technological disruption on a global scale. Consequently, to tackle such disruption, firms are identifying a volatile, uncertain, complex and ambiguous (VUCA) scenario and seeking ways to counter it. Accordingly, this paper aims to investigate the employee performance through assessing organizational citizenship behaviour (OCB) among the shop floor employees of the fast-moving consumer goods (FMCG) industry where a high-performance work system (HPWS) has been implemented.

Design/methodology/approach

A descriptive research design was used in the study, and 395 shop floor employees working in leading multinational firms, with a minimum global turnover of US$1bn, were interviewed. These manufacturing firms were located in three industrial clusters in the northern part of India.

Findings

The results indicate that HPWS influences OCB. Most of the dimensions of HPWS and OCB were found to be positively associated. The findings also disprove the labour process theory in the context of the study.

Practical implications

The findings report a broad view of the relationship between HPWS and OCB in the Indian manufacturing context. The study offers the practical insights that HPWS is a universally accepted framework and that organizations should focus on the effective implementation of HPWS in a VUCA scenario, which is in line with past studies. The study also provides future directions for research.

Originality/value

This paper has established the relationship between HPWS and OCB in the manufacturing sector, especially for shop floor employees.

Keywords

Acknowledgements

The authors would like to thank the independent anonymous reviewers and the editorial board of Benchmarking: An International Journal for their valuable comments.

Citation

Singh, J.P., Chand, P.K., Mittal, A. and Aggarwal, A. (2020), "High-performance work system and organizational citizenship behaviour at the shop floor", Benchmarking: An International Journal, Vol. 27 No. 4, pp. 1369-1398. https://doi.org/10.1108/BIJ-07-2019-0339

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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