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Enablers of clinician involvement inclination, care delivery agility and clinical productivity: An empirical investigation

Samyadip Chakraborty (Department of Operations and IT, IBS Hyderabad, IFHE University, Hyderabad, India)
Santanu Mandal (Department of Operations and Analytics, Amrita School of Business, Amrita Vishwa Vidyapeetham University, Coimbatore, India)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 22 January 2019

Issue publication date: 28 March 2019

217

Abstract

Purpose

Healthcare services have enormous potential for growth in the country. However, the drivers of clinical productivity are yet to be explored. The purpose of this paper is to examine the effect of clinician buy-in, clinician ease of use, clinician work stream flexibility and device placement comfort on clinician’ s involvement. The study further examines the effect of converged devices implementation and wireless portable devices adoption on care delivery agility. Lastly, the authors examine the influence of clinician’s involvement and care delivery agility on clinical productivity.

Design/methodology/approach

Measures for the constructs were developed from extant literature and expert feedback complemented with pre-testing. Further, perceptual responses were collected from 221 doctors through internet surveys and were analyzed using partial least squares.

Findings

The study identified clinician’s ease of use and workflow streamlining flexibility as key enablers of clinician’s involvement. Findings further reveal that converged devices implementation and wireless portable adoption as prominent enablers of care delivery agility. Further, the authors found clinician’s involvement and care delivery agility to have a positive contribution in enhancing clinical productivity.

Research limitations/implications

The study has collected perceptual responses from doctors practicing both in hospitals and private clinics and their perceptions have been based on their experiences at those specific institutions or sites, which may limit generalizability of the current study findings. This study incorporated only doctors and ignored other assistant staffs’ perceptions who assisted and aided doctors in executing treatment procedures either in private clinics or hospitals.

Practical implications

The study has practical implications for enhancing clinical productivity.

Social implications

The study findings highlight the role of process focus and infrastructure focus on the human elements of involvement and agility which often play pivotal role for motivation for individual physicians and their productivity.

Originality/value

The study is the foremost to develop perceptual measures for several constructs in the healthcare services.

Keywords

Citation

Chakraborty, S. and Mandal, S. (2019), "Enablers of clinician involvement inclination, care delivery agility and clinical productivity: An empirical investigation", Benchmarking: An International Journal, Vol. 26 No. 3, pp. 753-772. https://doi.org/10.1108/BIJ-06-2017-0144

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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