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Investigating the influence of total productive maintenance key success factors on the social sustainability dimension of manufacturing SMEs

Ashutosh Samadhiya (Jindal Global Business School, O. P. Jindal Global University, Sonipat, India)
Rajat Agrawal (Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India)
Jose Arturo Garza-Reyes (Centre for Supply Chain Improvement, University of Derby, Derby, UK)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 17 January 2023

Issue publication date: 1 December 2023




Key success factors (KSFs) of total productive maintenance (TPM) have historically played a vital role in attaining economic and ecological sustainability but have overlooked social sustainability. Hence, this study analyses and ranks the most significant TPM KSFs for attaining social sustainability in manufacturing small and medium enterprises (SMEs).


The research employs a deductive methodology to identify the relevant TPM KSFs and social sustainability indicators and then uses Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) to rank the TPM KSFs in order to achieve social sustainability, followed by a sensitivity analysis to assess the methodological robustness.


The findings indicate that the top five TPM KSFs influencing social sustainability are employee health and safety, organizational culture, top management commitment, employee engagement and effective communication and effective workplace management. In addition, the results indicate that effective equipment utilization is the least significant TPM key factor affecting social sustainability.

Research limitations/implications

SME manufacturing managers do not need to worry about all of the TPM KSFs if they only concentrate on the ones that will have the most impact. If managers use the top 5 TPM KSFs as a starting point, they may create customized TPM training programs for their companies. As a result, this will facilitate the efforts of their personnel toward social sustainability.


In the existing literature, little emphasis has been paid to social sustainability and how SMEs may implement these practices. This research adds to the current theory of TPM and social sustainability and sheds light on how SMEs might use TPM to advance toward more socially sustainable operations.



Samadhiya, A., Agrawal, R. and Garza-Reyes, J.A. (2023), "Investigating the influence of total productive maintenance key success factors on the social sustainability dimension of manufacturing SMEs", Benchmarking: An International Journal, Vol. 30 No. 10, pp. 4651-4680.



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