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Resilience against the COVID-19 pandemic: is the hotel and tourism supply chain on the right path?

Aaditya Jain (Mechanical Engineering, Maulana Azad National Institute of Technology, Bhopal, India)
Saket Shanker (Mechanical Engineering, Maulana Azad National Institute of Technology, Bhopal, India)
Akhilesh Barve (Maulana Azad National Institute of Technology, Bhopal, India)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 31 December 2021

Issue publication date: 29 November 2022

707

Abstract

Purpose

The hotel and tourism industry forms a crucial economic sector for all the economies around the world. However, it suffered the worst hit during the COVID-19 outbreak. Considering the hotel and tourism sector's critical situation, this manuscript aims to emphasise the importance of resilience in the hotel and tourism supply chain (HTSC) and explores the crucial barriers that tend to disturb the inculcation of stability in the hotel and tourism sector. The present research analyses the factors influencing the hotel and tourism sector's resilience and also takes into consideration the various critical success factors (CSFs) needed to build a resilient HTSC.

Design/methodology/approach

A two-phase research approach has been proposed and used in this study. In the first phase, eight CSFs and sixteen factors influencing the hotel and tourism sector's resilience during the COVID-19 pandemic were identified. The basis of the identification of the CSFs and factors was literature and inputs received from experts. In the second phase, the grey-Entropy-EDAS, a qualitative and quantitative analysis, was used to analyse the identified CSFs and factors to determine the priority of concern.

Findings

In this research, the most imperative facet influencing the hotel and tourism sector's resilience has been identified, and the findings will assist hotel and tourism sector in managing and mitigating the repercussions of the COVID-19 pandemic. The analysis of the results indicates that out of all the critical success factors, supply chain visibility is the most crucial aspect in building HTSC's resilience, whereas economic catastrophe is the most influential factor. Sensitivity analysis is also conducted to examine the priority ranking stability.

Practical implications

The results of this study can be used by the hotel supply chain managers and policymakers to plan for various challenges faced by them as they try to implement resilience-based strategies in their supply chain.

Originality/value

This research is unique as it analyses the general factors hindering the pathway of resilience in the hotel and tourism supply chain. This is also the first kind of study that has used grey-Entropy to analyse the critical success factors and grey-EDAS for analysing the impact of various factors influencing the hotel and tourism sector's resilience.

Keywords

Acknowledgements

The authors really appreciate all the reviewers for their sincere efforts in providing prominent amendments' suggestions, and henceforth, the authors would like to convey our gratefulness to the reviewers. All of the reviewers’ suggestions have facilitated mitigating the hidden flaws of this manuscript. The authors have incorporated and highlighted all the suggestions of the reviewers in the research manuscript.

Citation

Jain, A., Shanker, S. and Barve, A. (2022), "Resilience against the COVID-19 pandemic: is the hotel and tourism supply chain on the right path?", Benchmarking: An International Journal, Vol. 29 No. 10, pp. 3194-3225. https://doi.org/10.1108/BIJ-05-2021-0249

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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