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Influence of national culture on knowledge management process: literature review and research agenda

Anil Kumar Goswami (Defence Research and Development Organisation, New Delhi, India)
Rakesh Kumar Agrawal (OB & HR, Indian Institute of Management, Bangalore, India)
Meghna Goswami (University of Delhi, New Delhi, India)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 25 November 2020

Issue publication date: 23 April 2021

424

Abstract

Purpose

The purpose of this study is to explore, understand and investigate the relationship between national culture and knowledge management (KM) process.

Design/methodology/approach

This study is based on systematically and objectively capturing the contents of extant research papers published by researchers in this area by using the literature review methodology.

Findings

The study demonstrates significant relationship between national culture and KM process. Further, it also provides directions for future research.

Practical implications

The study will help top management to understand and appreciate the impact of national culture on KM process in organization, where people from different nations are working together. The management may apply appropriate organizational interventions to manage people of different national cultures in effective manner and effective utilization of knowledge of the organization through KM process. This paper will be considered as a quick reference and resource for anyone interested in this area.

Originality/value

This study is a comprehensive literature review of influence of national culture on KM process. Further, it also sets the research agenda for future researchers.

Keywords

Citation

Goswami, A.K., Agrawal, R.K. and Goswami, M. (2021), "Influence of national culture on knowledge management process: literature review and research agenda", Benchmarking: An International Journal, Vol. 28 No. 4, pp. 1186-1212. https://doi.org/10.1108/BIJ-04-2020-0171

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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