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Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company

Afshin Jahanbazi Goujani (Department of Management, University of Isfahan, Isfahan, Iran)
Arash Shahin (Department of Management, University of Isfahan, Isfahan, Iran)
Ali Nasr Isfahani (Department of Management, University of Isfahan, Isfahan, Iran)
Ali Safari (Department of Management, University of Isfahan, Isfahan, Iran)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 19 June 2019

Issue publication date: 31 July 2019

Abstract

Purpose

The purpose of this paper is to analyze the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company (IPGC).

Design/methodology/approach

The statistical population of this study included the formal recruited employees of IPGC out of which, 212 employees have been selected using a stratified random sampling method. A questionnaire has been developed and used for data collection regarding job satisfaction and employee loyalty. In this study along with the other studies of the authors, employees of IPGC were classified into four different categories on the basis of loyalty matrix, and the majority (78 percent) of them were located in the hostage category. Structural equation modeling has been used for data analysis.

Findings

The findings imply that job satisfaction does not have a significant influence on the loyalty of hostage employees.

Practical implications

Organizations are encouraged to identify the individual and organizational factors and obstacles, take necessary measures to increase job satisfaction and maintain the level of employee loyalty and gradually shift them from the hostage category to the apostle category, which results in an increased number of loyal and satisfied employees.

Originality/value

This study indicates how the application of the concepts of loyalty matrix, particularly its hostage category, can be expanded in the field of organizational behavior management.

Keywords

Citation

Jahanbazi Goujani, A., Shahin, A., Nasr Isfahani, A. and Safari, A. (2019), "Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company", Benchmarking: An International Journal, Vol. 26 No. 6, pp. 1728-1748. https://doi.org/10.1108/BIJ-04-2018-0093

Publisher

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Emerald Publishing Limited

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