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To investigate the determinants of cloud computing adoption in the manufacturing micro, small and medium enterprises: A DEMATEL-based approach

Rakesh D. Raut (Department of Operations and Supply Chain Management, National Institute of Industrial Engineering (NITIE), Mumbai, India)
Bhaskar B. Gardas (Department of Production Engineering, Veermata Jijabai Technological Institute (VJTI), Mumbai, India)
Balkrishna E. Narkhede (Department of Industrial Engineering, National Institute of Industrial Engineering (NITIE), Mumbai, India)
Vaibhav S. Narwane (Department of Production Engineering, Veermata Jijabai Technological Institute (VJTI), Mumbai, India)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 12 February 2019

Issue publication date: 28 March 2019

Abstract

Purpose

The purpose of this paper is to identify the critical factors influencing the cloud computing adoption (CCA) in the manufacturing micro, small and medium enterprises (MSMEs) by employing a decision-making trial and evaluation laboratory (DEMATEL) methodology.

Design/methodology/approach

Through literature review and expert opinions, 30 significant factors were identified, and then a DEMATEL approach was applied for exploring the cause–effect relationship between the factors.

Findings

The results of study highlighted that five factors, namely, “hardware scalability and standardisation”, “cost (subscription fees, maintenance cost and implementation cost (CS1)”, “innovation”, “installation and up gradation (CS28)”, and “quality of service” were the most significant factors influencing the CCA in the case sector.

Research limitations/implications

The DEMATEL model was developed by considering expert inputs, and these inputs could be biased which can influence the reliability of the model. This study guides the organisational managers, cloud service providers and governmental organisations in formulating the new policies/strategies or modifying the existing ones for the effective CCA in the case sector.

Originality/value

For the first time. interdependency between the critical factors influencing CCA was discussed by employing the DEMATEL approach in the Indian manufacturing MSMEs context.

Keywords

Citation

Raut, R.D., Gardas, B.B., Narkhede, B.E. and Narwane, V.S. (2019), "To investigate the determinants of cloud computing adoption in the manufacturing micro, small and medium enterprises: A DEMATEL-based approach", Benchmarking: An International Journal, Vol. 26 No. 3, pp. 990-1019. https://doi.org/10.1108/BIJ-03-2018-0060

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited