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Identification and analysis of employee branding typology using fuzzy c-means clustering

Thamaraiselvan Natarajan (National Institutes of Technology, Tiruchirappalli, India)
Sridevi Periaiya (National Institutes of Technology, Tiruchirappalli, India)
Senthil Arasu Balasubramaniam (National Institutes of Technology, Tiruchirappalli, India)
Thushara Srinivasan (National Institutes of Technology, Tiruchirappalli, India)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 3 July 2017

Abstract

Purpose

The purpose of this paper is to identify and analyse the typology of employee branding in an airline company using fuzzy c-means (FCM) clustering to improve the quality of employee brand (EB).

Design/methodology/approach

Data were collected from employees of Air India, Chennai division, using a questionnaire and analysed using FCM to find the optimum cluster number. The nature of each cluster was analysed to know its type.

Findings

The results prove the presence of four types of EB, namely, all-stars, injured reserves, rookies and strike-out kings in the aviation company. It is proven that employees in all-star have high level of knowledge of the desired brand (KDB) and psychological contract (PC), those in injured reserves have high KDB and low PC, rookies have low KDB and high PC and strike-out kings have low KDB and PC.

Research limitations/implications

The results of this study are limited to the Air India employees. This study contributes to employee branding by empirically substantiating the proposed typology using FCM. It proposes the need to analyse organisations individually before comparisons.

Practical implications

The management must focus on the quality of training and development programmes to enhance the position of rookies and strike-out kings. It must also receive regular feedback from injured reserves and strike-out kings to evaluate their perception of PC.

Originality/value

This is the first paper to empirically prove the typology of employee branding and to implement FCM in clustering employees for enhancing the EB’s quality.

Keywords

Citation

Natarajan, T., Periaiya, S., Balasubramaniam, S.A. and Srinivasan, T. (2017), "Identification and analysis of employee branding typology using fuzzy c-means clustering", Benchmarking: An International Journal, Vol. 24 No. 5, pp. 1253-1268. https://doi.org/10.1108/BIJ-01-2016-0010

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited