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Extending the memorable tourism experience model: a study of coffee tourism in Vietnam

Li-Hsin Chen (The International Master's Program of Tourism and Hospitality (IMTH), National Kaohsiung University of Hospitality and Tourism (NKUHT), Kaohsiung City, Taiwan)
Mei-Jung Sebrina Wang (International College, National Kaohsiung University of Hospitality and Tourism, Kaohsiung City, Taiwan)
Alastair M. Morrison (Marketing, Events and Tourism, University of Greenwich Business School, London, UK)

British Food Journal

ISSN: 0007-070X

Article publication date: 15 February 2021

Issue publication date: 28 June 2021

1384

Abstract

Purpose

Despite the increasing recognition of coffee tourism, there is limited research on the influence of memorable tourism experiences (MTEs) on coffee tourist behaviours. This investigation attempted to fill the gap in extending the MTE model by integrating travel motivations and expectation–confirmation theory (ECT).

Design/methodology/approach

A mixed-method approach was employed. A survey questionnaire containing closed- and open-ended questions was used to obtain quantitative and qualitative information. Interviews with coffee shop owners were also conducted to obtain greater insight.

Findings

Both the quantitative and qualitative findings confirmed that coffee tourists’ revisit and word-of-mouth intentions were strongly influenced by satisfaction and MTEs, which were predicted by confirmation of expectations (CoEs) and travel motivations.

Research limitations/implications

The findings confirmed that travel motivation is one of the most important precursors of MTEs. CoE was also determined to be a precursor of MTEs. MTEs had positive influences on satisfaction, word of mouth (WoM) and revisit intentions.

Practical implications

The results offer insights by identifying vital factors linked to coffee tourist experiences and satisfaction, which will aid practitioners developing better marketing strategies.

Originality/value

The memorable tourism experience scale has rarely been applied in food tourism and particularly in relation to coffee consumption. Moreover, this research is unique in investigating the relationships among motivations, CoE, MTEs, satisfaction and WoM and revisit intentions.

Keywords

Acknowledgements

Funding: This research was partially supported by Higher Education Sprout Project funded by the Ministry of Education, Taiwan under Grant No. 107A42.

Citation

Chen, L.-H., Wang, M.-J.S. and Morrison, A.M. (2021), "Extending the memorable tourism experience model: a study of coffee tourism in Vietnam", British Food Journal, Vol. 123 No. 6, pp. 2235-2257. https://doi.org/10.1108/BFJ-08-2020-0748

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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