Benefits of implementing Six Sigma in competitive tendering process
Built Environment Project and Asset Management
ISSN: 2044-124X
Article publication date: 15 December 2020
Issue publication date: 27 April 2021
Abstract
Purpose
This research investigates the implementation of Six Sigma in competitive tendering processes to address persistent delays by identifying the potential benefits and challenges of implementing Six Sigma in construction competitive tendering processes. The results seek to encourage practitioners to implement Six Sigma in addressing competitive tendering process delays.
Design/methodology/approach
Literature was reviewed to identify the benefits and challenges of Six Sigma implementation in construction processes and categorized under broad headings. Three case studies were used to authenticate the literature findings by applying Define-Measure-Analyse-Improve-Control to their construction competitive tendering processes. Furthermore, quality tools and techniques together with documentary analysis, content analysis and determination of frequencies of quantitised qualitative data were employed to identify potential benefits and challenges.
Findings
The most common Six Sigma benefits achievable in construction competitive tendering are Time Related benefits. Other benefits likely to emanate as ripple effects are Customer Focus Related, Quality Related, Process Improvement Related, Human Resource Related, Finance Related and Decision Related. However, implementation challenges should be expected.
Practical implications
Six Sigma implementation in construction competitive tendering promotes time efficiency. It is expected that this will encourage quantity surveyors, procurement practitioners and their institutions to implement Six Sigma in addressing persistent delays in their competitive tendering processes.
Originality/value
This paper demonstrates the use of merged approach under mixed method to identify the benefits and challenges of Six Sigma implementation in construction competitive tendering process within the Ghanaian context.
Keywords
Citation
Ottou, J.A., Baiden, B.K., Nani, G. and Tuuli, M.M. (2021), "Benefits of implementing Six Sigma in competitive tendering process", Built Environment Project and Asset Management, Vol. 11 No. 2, pp. 214-230. https://doi.org/10.1108/BEPAM-07-2020-0117
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited