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The application of digital technology in gambling industry

Matthew Tingchi Liu (FBA, University of Macau, Taipa, Macao)
Shiying Dong (Data and Business Intelligent, MGM Cotai, Macao, China)
Mingxia Zhu (FBA, University of Macau, Taipa, Macao)

Asia Pacific Journal of Marketing and Logistics

ISSN: 1355-5855

Article publication date: 13 January 2021

Issue publication date: 30 June 2021

2285

Abstract

Purpose

The study aims to integrate the insights gained from the gambling industry into a value creation conceptual framework for analyzing the influence of digital technology application. Both primary and secondary data from industry practitioners are examined and discussed.

Design/methodology/approach

In-depth interviews covering top management from six major casinos in Macau were conducted with industry experts, who provided the pioneering feedback on digitalization technology implemented with examples from major casino cities, including Macau, Las Vegas, Monte Carlo, Singapore, Seoul and some others.

Findings

The study provides an overview of the current status of the application of digital technology in the gambling industry and the level of the feasibility, practicability and profitability of this development on the casino floor. Digital technologies are found to augment the gambling industry in aspects of the product, service and operational structure. Research also discovers that benefits and values gained by the casino can be categorized in three dimensions: (1) value perceived by the customer, (2) value obtained from the customer and (3) value gained by the firm.

Originality/value

The research serves as a reference for Macau policymakers regarding regulations on emerging digital technologies in the gambling industry, as well as for casino management seeking to understand new potential business opportunities and future developments in digitalization.

Keywords

Acknowledgements

The work was funded by the research committee of the University of Macau (ref. no: MYRG2019-00037-FBA).

Citation

Liu, M.T., Dong, S. and Zhu, M. (2021), "The application of digital technology in gambling industry", Asia Pacific Journal of Marketing and Logistics, Vol. 33 No. 7, pp. 1685-1705. https://doi.org/10.1108/APJML-11-2020-0778

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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