Retail bargaining in China
Asia Pacific Journal of Marketing and Logistics
ISSN: 1355-5855
Article publication date: 6 September 2013
Abstract
Purpose
The purpose of this paper is to examine how consumers set bargaining goal when they negotiate price of relatively less expensive shopping products with salesperson. The impact of bargaining goal on bargaining outcomes is also discussed.
Design/methodology/approach
To increase realism and external validity, actual transactions in the shopping malls of two cities of China were observed unobtrusively, followed by a matched survey with the consumer to collect data on variables that could not be observed.
Findings
Product knowledge, presence of purchase plan and shopping companion, posited to reflect consumer ' s bargaining power, are found to influence the bargaining goal set by the consumer. Satisfaction toward the transaction outcome depends on the extent of goal achievement rather than the ultimate concession obtained or the perceived fair price of the product, and such satisfaction affects future patronage likelihood.
Originality/value
A different research methodology is used to study retail price negotiation. Instead of only using student subjects to understand how consumers negotiate price in a hypothetical setting, the current study collected data from actual transactions. This enables us to study how contextual variables such as shopping companion and purchase plan affect negotiation goal which in turn influences satisfaction and future patronage. A comparison of the reference standards adopted for evaluating bargaining outcome is also performed.
Keywords
Acknowledgements
The author would like to thank Ms Zhiying Wu for her help in data collection, Dr Ying Ho for her assistance in data analysis and Prof Robert Wyer for his useful comments and suggestions on an earlier draft of the paper.
Citation
P.S. Fong, C. (2013), "Retail bargaining in China", Asia Pacific Journal of Marketing and Logistics, Vol. 25 No. 4, pp. 674-694. https://doi.org/10.1108/APJML-08-2012-0086
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited