The effect of brand experiences on brand loyalty through perceived quality and brand trust: a study on sports consumers
Asia Pacific Journal of Marketing and Logistics
ISSN: 1355-5855
Article publication date: 1 December 2021
Issue publication date: 22 November 2022
Abstract
Purpose
Adopting the brand resonance approach, this research aimed to reveal the effect of emotional (perceived quality) and rational (brand trust) factors between brand experience and brand loyalty.
Design/methodology/approach
This article uses the brand resonance model to examine the above-mentioned relationship. The sample of the study consisted of 385 sports consumers between the ages of 18 and 65 years. An online survey was used to collect data and surveys were delivered to sports consumers via social media. Using SmartPLS 3.0 software, a partial least squares structural equation modeling analysis was conducted in this study.
Findings
The results support the hypotheses and demonstrate the importance of quality and trust in building customer loyalty for companies in the sports industry. Brand experience has a positive direct effect on perceived quality, brand trust and brand loyalty. It has been revealed that there is an important intermediary role of perceived quality and brand trust that manages the relationship between customers' brand experience and brand loyalty.
Practical implications
The findings of this study are essential for brands that want to develop and are included in the sports industry in the online shopping environment, which increases with the development of technology to create long-term loyalty in customers.
Originality/value
It reveals two mediating roles in the relationship between brand experience and brand loyalty, namely perceived quality and brand trust. These research results help to understand the processes of shaping the loyalty of sports consumers towards sports brands. Unlike previous studies, it examines this relationship in the sports industry by adding new mediator variables and contributes to the development of the model.
Keywords
Acknowledgements
Data availability statement: The data that support the findings of this study are available from the corresponding author upon reasonable request.
Publication ethics: In the writing process of the current study, scientific, ethical and quotation rules were followed within the scope of the “Higher Education Institutions Scientific Research and Publication Ethics Directive”. No falsification has been made on the collected data and this study has not been sent to any other academic publication environment for evaluation.
Funding statement: No financial support was used for the research.
Conflict of interest: The authors declare no conflict of interest. This research did not receive any specific grant from funding agencies in public, commercial, or not-for-profit sectors.
Citation
Akoglu, H.E. and Özbek, O. (2022), "The effect of brand experiences on brand loyalty through perceived quality and brand trust: a study on sports consumers", Asia Pacific Journal of Marketing and Logistics, Vol. 34 No. 10, pp. 2130-2148. https://doi.org/10.1108/APJML-05-2021-0333
Publisher
:Emerald Publishing Limited
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