Being abused, dealt unfairly, and ethically conflicting? Quitting occupation in the lap of silence
Asia-Pacific Journal of Business Administration
ISSN: 1757-4323
Article publication date: 11 December 2019
Issue publication date: 8 January 2020
Abstract
Purpose
The purpose of this paper is to investigate the integrative effects of abusive supervision (AS), perceived injustice (PI) and ethical conflict (EC) on occupational turnover intentions (OTI) among frontline employees (FLEs). Furthermore, the mediating role of quiescent silence (QS) is examined.
Design/methodology/approach
The authors collected survey-based data from 320 FLEs working in different service sector organizations of Pakistan. The snow-ball sampling technique is employed to approach respondents of this study. The collected data are analyzed through structural equation modeling (SEM) technique using SmartPLS 3.0.
Findings
The AS, PI and EC are found to collectively predict OTI among FLEs with a mediating effect of QS. The EC is the strongest predictor of OTI.
Practical implications
The results imply that service managers must ensure that employees are treated fairly. Furthermore, relevant trainings are offered to FLEs in order to maintain the required ethical standards at work to reduce EC perceptions.
Originality/value
The study is pioneer in presenting the relationship between QS and occupational turnover among FLEs. Furthermore, the study advocates the mediating role of employee quiescent silence to enrich the relationship between socio-psychological factors (i.e. AS, EC and PI) and OTI.
Keywords
Citation
Mannan, A. and Kashif, M. (2020), "Being abused, dealt unfairly, and ethically conflicting? Quitting occupation in the lap of silence", Asia-Pacific Journal of Business Administration, Vol. 12 No. 1, pp. 22-39. https://doi.org/10.1108/APJBA-01-2019-0013
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited