Job demands and technology overload influencing work stress in organizations during the COVID-19 pandemic
Aslib Journal of Information Management
ISSN: 2050-3806
Article publication date: 22 December 2022
Issue publication date: 2 January 2024
Abstract
Purpose
This study is based on the stimulus–organism–response (SOR) model to examine how job demands and technology overload affect work stress for workers using video conferencing apps (VCAs) in organizations during the COVID-19 pandemic. Moreover, the moderating effect of technology self-efficacy was tested in the model on the relationship between technology overload and work stress.
Design/methodology/approach
An online survey was conducted to investigate workers on PTT forums in Taiwan. A sample was obtained of 253 workers, and structural equation modeling was conducted using AMOS to test the hypotheses.
Findings
Job demands positively affect work stress through information overload, communication overload and system feature overload. Moreover, high technology self-efficacy may weaken the relationship between technology overload and work stress.
Research limitations/implications
The study may have sample bias because our sample was obtained from an online survey on social networking sites. Regarding the theoretical implications, this study demonstrated that technology overload, as an internal organism, is a critical mediator influencing the relationship between job demands (stimulus) and work stress (response). Thus, this study extended the applicability of the SOR model in the context of working with VCAs in organizations.
Practical implications
Company managers need to effectively control the information amount, communication interruptions and system features of social media at optimum levels for workers. Moreover, companies should recruit workers with high technology self-efficacy or provide technology training and technology-related consulting to those with low technology self-efficacy.
Originality/value
The extant work stress knowledge is extended to workers using VCAs in organizations.
Keywords
Citation
Yen, Y.-S. (2024), "Job demands and technology overload influencing work stress in organizations during the COVID-19 pandemic", Aslib Journal of Information Management, Vol. 76 No. 1, pp. 170-188. https://doi.org/10.1108/AJIM-07-2022-0344
Publisher
:Emerald Publishing Limited
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