Factors affecting the unplanned use behavior of academic libraries users

Hadi Harati (Department of Acquisition, The Information Center and Central Library, Ferdowsi University of Mashhad, Mashhad, Iran)
Fatemeh Nooshinfard (Department of Acquisition, The Information Center and Central Library, Ferdowsi University of Mashhad, Mashhad, Iran)
Alireza Isfandyari-Moghaddam (Islamic Azad University, Hamedan Branch, Hamedan, Iran)
Fahimeh Babalhavaeji (Department of Knowledge and Information Science, Islamic Azad University, Science and Research Branch, Tehran, Iran)
Nadjla Hariri (Department of Knowledge and Information Science, Islamic Azad University, Science and Research Branch, Tehran, Iran)

Aslib Journal of Information Management

ISSN: 2050-3806

Publication date: 18 March 2019

Abstract

Purpose

The purpose of this paper is to identify and design the axial coding pattern of the factors affecting the unplanned use behavior of users of the academic libraries and information centers.

Design/methodology/approach

The study as an applied research with a qualitative approach employed the grounded theory. The data collection tool was a deep and semi-structured interview. The interviews data were analyzed and coded during three stages of open, axial and selective coding using the MAXQDA 10 qualitative analysis software. The research population consisted of faculty members and experts in three areas of library and information science, management and psychology. Using the combined targeted sampling method (targeted and then the snowball), 12 subjects were selected as the sample size.

Findings

According to the research findings, the factors affecting the unplanned behavior of users in the use of academic libraries resources and services were identified as factors related to technology, environmental factors, information resources, information services, human resources, individual features, time position factor, cultural factors and social factors. Accordingly, the axial coding pattern of this type of behaviors was designed.

Research limitations/implications

The research limitations include the lack of theoretical basis related to the unplanned behavior issue in the field of library and information science and the lack of full familiarity of most of the experts in the field of library and information science with this topic. These factors lead to the necessity of explaining the subject under discussion.

Originality/value

The unplanned behavior of clients can be utilized to persuade users to use the information resources and library services so that the costs spent on their preparation and collection will be justifiable. The current research addressed this aspect of the unplanned information-seeking behavior.

Keywords

Citation

Harati, H., Nooshinfard, F., Isfandyari-Moghaddam, A., Babalhavaeji, F. and Hariri, N. (2019), "Factors affecting the unplanned use behavior of academic libraries users", Aslib Journal of Information Management, Vol. 71 No. 2, pp. 138-154. https://doi.org/10.1108/AJIM-04-2018-0092

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Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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