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Understanding the acceptance of the Internet of Things: an integrative theoretical approach

Ki Joon Kim (Department of Media and Communication, City University of Hong Kong, Kowloon, Hong Kong)
Sai Wang (Department of Communication Studies, Hong Kong Baptist University, Kowloon, Hong Kong)

Aslib Journal of Information Management

ISSN: 2050-3806

Article publication date: 23 August 2021

Issue publication date: 6 September 2021




Guided by the frameworks of the technology acceptance model, uses and gratifications theory and the information systems success model, this study develops and validates an adoption model for the Internet of Things (IoT).


The measurement and research models are statistically validated via a confirmatory factor analysis and a structural equation modeling analysis of data collected from 262 IoT users.


The results indicate that the IoT is expected to deliver accurate and up-to-date information via an accessible and reliable system to enhance its usefulness and ease of use, which leads to greater adoption. The results further reveal that sufficient knowledge and adequate understanding of the IoT outweigh technology discomfort, which, in turn, have a positive effect on individuals' motivation to use the IoT.


This study distills a rich set of antecedents to build a comprehensive theory of IoT acceptance and sheds light on the adoption of future pervasive information and communications technologies.



The work described in this article was fully supported by a grant from City University of Hong Kong (Project No. 9618014).


Kim, K.J. and Wang, S. (2021), "Understanding the acceptance of the Internet of Things: an integrative theoretical approach", Aslib Journal of Information Management, Vol. 73 No. 5, pp. 754-771.



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