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The impact of social support on job stress of shift working mothers: a study of casino employees in Macao

Shuang Liu (Centre for Gaming and Tourism Studies, Macao Polytechnic Institute, Macao, China)

Asian Education and Development Studies

ISSN: 2046-3162

Article publication date: 4 November 2020

Issue publication date: 6 June 2022

137

Abstract

Purpose

The purpose of this paper is to provide an exploratory understanding of the impact of social support on job stress of shift working mothers in Macao casinos.

Design/methodology/approach

A qualitative research method was adopted in this study. A snowball sampling strategy was used to recruit participants, and in-depth semi-structured interviews were conducted on participants from different casinos of six Macao gaming operators.

Findings

The paper found out that emotional and instrumental supports from families and friends are the most important social support for shift working mothers to cope with their job stress in casinos.

Research limitations/implications

A qualitative method may lead to a misinterpretation or ignorance of key information due to the researcher bias. The snowball sampling strategy may lead to a biased sample which may not represent the entire population.

Originality/value

The understanding of what types of social support that shift working mothers appreciate and need the most may provide managerial implications for casino operators for a better support to their female employees.

Keywords

Acknowledgements

The author would like to thank all the interviewees for their participation in this study.

Citation

Liu, S. (2022), "The impact of social support on job stress of shift working mothers: a study of casino employees in Macao", Asian Education and Development Studies, Vol. 11 No. 3, pp. 559-570. https://doi.org/10.1108/AEDS-02-2020-0037

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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