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Aviation communication: the effect of critical factors on the rate of misunderstandings

Omar Alharasees (Department of Aeronautics and Naval Architecture, Faculty of Transportation Engineering and Vehicle Engineering, Budapest University of Technology and Economics, Budapest, Hungary)
Abeer Jazzar (Department of Aeronautics and Naval Architecture, Faculty of Transportation Engineering and Vehicle Engineering, Budapest University of Technology and Economics, Budapest, Hungary)
Utku Kale (Department of Aeronautics and Naval Architecture, Faculty of Transportation Engineering and Vehicle Engineering, Budapest University of Technology and Economics, Budapest, Hungary)
Daniel Rohacs (Department of Aeronautics and Naval Architecture, Faculty of Transportation Engineering and Vehicle Engineering, Budapest University of Technology and Economics, Budapest, Hungary)

Aircraft Engineering and Aerospace Technology

ISSN: 0002-2667

Article publication date: 19 July 2022

Issue publication date: 24 January 2023

608

Abstract

Purpose

Ineffective communication consequences can be life-threatening and drastic. Communication misunderstandings are frequently reported in incidents, accidents and occurrences. This research paper aims to evaluate operator communication load in highly automated systems; distinguish and highlight the communication error factors during flight operations from different perspectives; and provide suggestions to operators to decrease the rate of misunderstandings in aviation communication.

Design/methodology/approach

This study is based on a questionnaire that investigated the critical communication load, including aviation training, standard phraseology, operators’ native language and cultural background. In addition to the effect of using controller–pilot data link communications will be discussed widely. In this research, 110 responses were obtained from pilots and air traffic controller (ATCOs) that vary in 44 countries; approximately 20% were ATCOs, and 75% were pilots.

Findings

This study was designed to assess the level of aviation operators communication load in highly automated systems, identify and illustrate the factors that contribute to communication errors during flight operations from multiple viewpoints, and offer recommendations to operators to minimize the rate of misunderstandings in aviation communication.

Originality/value

This research deals with evaluating the operators’ communication load, which is crucial for the air traffic safety and efficiency.

Keywords

Citation

Alharasees, O., Jazzar, A., Kale, U. and Rohacs, D. (2023), "Aviation communication: the effect of critical factors on the rate of misunderstandings", Aircraft Engineering and Aerospace Technology, Vol. 95 No. 3, pp. 379-388. https://doi.org/10.1108/AEAT-02-2022-0052

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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