Index
Johel Brown-Grant
(US Department of State, USA)
Knowledge Management and the Practice of Storytelling
ISBN: 978-1-83982-481-4, eISBN: 978-1-83982-480-7
Publication date: 20 January 2022
This content is currently only available as a PDF
Citation
Brown-Grant, J. (2022), "Index", Knowledge Management and the Practice of Storytelling, Emerald Publishing Limited, Leeds, pp. 125-128. https://doi.org/10.1108/978-1-83982-480-720211017
Publisher
:Emerald Publishing Limited
Copyright © 2022 by Emerald Publishing Limited
INDEX
Advocates
, 65
American Productivity and Quality Center (APQC)
, 15
Argument
, 39, 86
Art
, 5–6
Assessments
, 81–82
ethnographic competencies and skills assessment
, 90–91
and knowledge management
, 82–83
performative competencies and skill assessment
, 88–90
rhetorical competencies and skill assessment
, 86–88
storytelling assessment
, 84–86
types
, 81–82
Asynchronous delivery of story
, 21
Audience
, 43, 52–53
analyses
, 41–47
using storytelling to persuade
, 38, 40
types of audience analysis
, 43
Audit
, 95–97
Autoethnography
, 75
Capture knowledge
, 16
Cautionary stories
, 20–21
Character development
, 35–36
Characterization
, 35–36
Cinematic storytelling
, 6–7
Co-production
, 89
Cognitive basis of storytelling
, 7–10
Collaboration
, 19
Commitment to values
, 45
Communication audit
, 96
Competency matrix
, 36, 38, 40–41, 46–47, 56–57, 76, 78
Competency-based education (CBE)
, 84
Competency/competencies
, 26–27
analysis
, 36, 40, 46–47, 55, 57, 76, 78
assessing
, 83
Connection
, 89–90
Content
analysis
, 73
audit
, 95–96
Craft
, 11–12
Create knowledge
, 16
Dastangoi
, 18
Data storytelling
, 6–7
Delivery of story
, 20
Demographic analysis
, 44–45
Diagnostic assessments
, 81
Direct assessments
, 82
Effectiveness of storytelling
challenges in storytelling assessment
, 103–104
impact assessment
, 93–94
Kirkpatrick model
, 101–103
pre-assessment
, 94–97
storytelling audit
, 97–100
storytelling outcomes
, 100–101
Emotion
, 7–8
Ethnographic competencies and skills assessment
, 90–91
Ethnography
, 59–60
analyze story
, 73–75
interview
, 64–66
methods
, 60
narrative analysis
, 70–73
participation observation
, 60–62
storytelling interview
, 66
and tacit knowledge
, 75–78
Evaluate knowledge
, 16–17
Evaluation
, 39
Explicit knowledge
, 15–16
Finding story
, 19
Formative assessments
, 81
Framework
, 8
Globalize knowledge
, 17
Griot
, 10
Holistic storytelling strategy
, 108–109
Identity
, 6–7
Impact
assessment
, 93–94
evaluations
, 94
questions
, 40
Imprecision
, 54
Indigenous communities
, 11
Indirect assessments
, 82
Informants
, 65
Information audits
, 96–97
Information consumption preferences
, 46
Information systems audits
, 96
Information values
, 46
Institutional challenges
, 104
Integrate knowledge
, 16
Integrity
, 87
International Organization for Standardization (ISO)
, 95–97
Interpretation
, 54–55
Interviewees
, 64–65
Intonational autonomy
, 54
Inventory
, 95–96
Judgmental assessments
, 82
Kirkpatrick model
, 101–103
behavior
, 102–103
learning
, 102
reaction
, 101–102
results
, 103
Knowledge
assets
, 97
audits
, 97
capabilities
, 97
keepers
, 18
life cycle models
, 17
maturity
, 17
organizations
, 19
sharing
, 46, 54, 57
transfer
, 21
type
, 75
Knowledge management (KM)
, 1–2, 15, 17
analysis
, 45–46
assessments and
, 82–83
audience analysis
, 45–46
finding story
, 19
maturity
, 46
methodology
, 19–21
plot type
, 20–21
as practice
, 16–17
storytelling and
, 18–19
tacit vs. explicit knowledge
, 15–16
Language
, 12–13
Learner/actors
, 65
Lessons learned
, 107–109
Listening
, 12–13
Literacy
, 23–24
Matrix analysis
, 36
of audience analysis
, 46–47
of ethnography
, 76–78
of performance
, 56–57
of persuasion
, 40–41
of plot and character development
, 36–38
Meaning of storytelling
, 5–6
Memory
, 8–9
Mirroring
, 18–19
Models
, 17
Narration
, 51
Narratives
, 1, 10
analysis
, 70–73
context
, 73
engagement
, 39
inventory chart
, 70
type and function
, 74
National Storytelling Festival in Jonesborough, TN
, 53
Nonjudgmental assessments
, 82
Objective assessments
, 82
Observer
, 60–61
On-site assessments
, 82
Oral cultures
, 18
Oral tradition
, 52–54
Organizational storytelling voice
, 28–29
Organizational values
, 45
Outcomes
, 94
Participant
, 6–7
Participation observation
, 60–62
challenges to conducting
, 64
prepare for
, 61–62
for storytelling initiatives
, 62–64
Performance
, 49–50
as act of narration
, 51
as art
, 53–54
as collaboration
, 52–53
as discourse
, 50–51
and knowledge sharing
, 54–57
as reenactment
, 51–52
type to deliver story
, 50–54
Performative competencies and skill assessment
, 88–90
Performative quality
, 2
Performer
, 50
Personal stories
, 71
Persuasion
, 33–34
Persuasive arguments
, 39
Plot
, 34–35
Practical applications
, 36–38
Practice
, 10–13
Practitioners
, 13
Pre-assessment
, 94–97
Pre-interview guide for storytelling interview
, 68–69
Prior knowledge
, 46
Producers
, 94
Production
, 17
Productive, expandable, social concept of skill (PES concept of skill)
, 25
Psychographic analysis
, 45
Qualitative assessments
, 82
Quantitative assessments
, 82
Re-enactment
, 89
Refining
, 13
Repetition
, 54
Reporters
, 65
Research
, 1–2
collaborators
, 65
Resonance
, 87
Retrospective assessments
, 82
Rhetoric
, 33
Rhetorical and discursive foundations of storytelling
, 33–34
Rhetorical competencies and skill assessment
, 86–88
Rhetorical situation
, 33–34
Rubrics
, 84
Sensegiving
, 87–88
Sensemaking
, 9–10, 39, 87
Share knowledge
, 16
Situational analysis
, 43–44
Skills
, 24–26
assessing
, 83
Socially constructed skills
, 25–26
Speaker
, 2
Spontaneous side comments and response units
, 54
Standards
, 39
Store knowledge
, 17
Story
, 1
analyze
, 73–75
structure
, 34–36
Story-making
, 11–12
Storyteller
, 27–28
Storytelling
, 1–2, 5, 7
cognitive basis
, 7–10
identity
, 28
and knowledge management
, 18–19
in knowledge management
, 107–109
in other domains
, 6–7
outcomes
, 100–101
perceptions
, 45
to persuade audiences
, 38–40
as practice
, 10–13
rhetorical and discursive foundations of
, 33–34
strategist
, 28
voice
, 28–29
Storytelling assessment
, 84–86
assessing people
, 85
assessing product
, 85–86
assessing storytelling competencies and skills
, 86
challenges in
, 103–104
practical considerations for
, 84–86
Storytelling audit (S-Audit)
, 94–97
basic framework for
, 98
conduct
, 97–100
Storytelling competencies
case for
, 27–29
characteristics of individuals
, 27–28
characteristics of organizations
, 28–29
standards for development of storytelling competencies and skills
, 110–111
Storytelling festivals
, 11–13
Storytelling interview
, 66
challenges to
, 69–70
conduct
, 67–70
Storytelling listening
, 67
Storyworld
, 39, 86–87
Strategist
, 28
Structure of story
, 34–36
Subjective assessments
, 82
Summative assessments
, 81
Synchronous delivery of story
, 20–21
Syntactic autonomy
, 54
Tacit knowledge
, 15–16, 75, 78
Telling of story
, 12
Time-stamped assessments
, 81–82
Training of story
, 21
Transfer
, 90
knowledge
, 16
Transferability
, 87
Transportability
, 87
Transportation
, 39
Vocabulary
, 88–89
Voice
, 28–29
Workforce
, 100
- Prelims
- Introduction
- Section I Conceptual Review
- 1 Understanding the Concept of Storytelling
- 2 The Practice of Storytelling as Knowledge Management
- 3 Literacy, Competencies, and Skills
- Section II Competencies and Skills
- 4 Rhetorical Competencies and Skills
- 5 Performative Competencies and Skills
- 6 Ethnographic Competencies and Skills
- Section III Assessment and Evaluation
- 7 Assessing Storytelling Competencies and Skills
- 8 Evaluating the Effectiveness of Storytelling
- Section IV Lessons and Takeaways
- 9 Lessons Learned
- References
- Index