Appendix 1

List of Annotated Methods for Harnessing Change

Method #1 Creativity Idea Box: “How to Build a Better Bathtub” 5

Method #2 “Open to Change”: Self-Assessment9

Method #3 “Three Key Listening Skills for Successful Change” – “Opens the door to effective problem-solving discussions”12

Method #4 “Forced Choice Analysis” – Presents a system to weigh pros and cons of a proposed change with the its potential to add value to the organization.14

Method #5 “Categorizing Employee Openness to Supporting Changes” – Suggests formulation of a plan to identify pilot program change project targets within the organization.18

Method #6 “Rules of the Road” – “Lists simple guidelines to positively facilitate risky and/or emotional discussions about major organizational changes.”50

Method #7 “Five Whys” A useful technique is the “Five-Why” approach to understand root causes of problems such as understanding key strategies like the SMS. This technique is an idea first voiced by Toyota's founder, Kiichiro Toyoda. Consider the following on-the-job training discussion between the boss and a department head concerning an actual problem.52

Method #8 “How to Build Job Satisfaction” – “Three Key Job Analysis Steps to Take to Build an Environment that Fosters Job Satisfaction Opportunities for All Levels of Employees.”63

Method #9 Questionnaire: “What People Want From Work”: This identifies the most important factors that motivate high performance by staff.67

Method #10 “I Can Read Your Mind” – “An entertaining exercise that highlights barriers to creative thinking.”79

Method #11 “Thinking Outside the Box Exercise” – “A revealing exercise that demonstrates the tendency of people to remain in comfortable places rather than to contemplate changes perceived as risky.”83

Method #12 Another useful method is to employ “Reverse Thinking” to creating new solutions to old problems. In some situations, taking the opposite tack from the thinking of many others can produce astounding results.85

Method #13 “Nominal Group Brainstorming” – “Offers a way to draw out new ideas from everyone at the discussion table.”85

Method #14 “Using Work Process Analysis: A Graphic Approach” – “A system that provides a practical plan for making changes by getting unnecessary work out of a process.”88

Method #15 The Bricks of Boston – “A scenario that illustrates the degree of understanding by staff of the organization's strategy and vision.”95

Method #16 Here's an “ICE-BREAKER” scenario to open discussion on planning organizational growth and sustainability.101

Method #17 “How to Prioritize Major External Threats”110

Method #18 Creating Productive Meeting Agendas.115

Method #19 “Resource Realignment.”120

Method #20 “Scenario Development Activity” – “An in-house mini talent assessment center exercise to identify and develop staff change management skills.”165