Does Self-Disclosure on Social Networking Sites Enhance Well-Being? The Role of Social Anxiety, Online Disinhibition, and Psychological Stress

Abstract

The proliferation of social networking sites (SNSs) has drawn attention to different parties in realising their goals. Advertisers utilise SNSs to promote new products and services; politics optimise SNSs to gather support from the public, while ordinary users use SNSs as a unique platform to practice self-disclosure, develop networks, and sustain relationships. This study explores how social anxiety affects self-disclosure on SNSs and well-being. It also examines the moderating effects of two contextual factors, namely, online disinhibition and psychological stress. Two hundred and thirty-four valid responses were collected via an online survey. A positive relationship between social anxiety and self-disclosure, and self-disclosure and well-being was found. Furthermore, a positive moderation effect among social anxiety, online disinhibition, and self-disclosure was revealed. This research contributes to the development of social networking literature. It also enhances the understanding of disclosure patterns on SNSs among socially anxious individuals, thereby providing important insights for practitioners, educators, and clinicians.

Citation

Chan, T.K.H. (2021), "Does Self-Disclosure on Social Networking Sites Enhance Well-Being? The Role of Social Anxiety, Online Disinhibition, and Psychological Stress", Lee, Z.W.Y., Chan, T.K.H. and Cheung, C.M.K. (Ed.) Information Technology in Organisations and Societies: Multidisciplinary Perspectives from AI to Technostress, Emerald Publishing Limited, Leeds, pp. 175-202. https://doi.org/10.1108/978-1-83909-812-320211007