At the end of this chapter, learners should be able to:
Understand the meaning of grievance and disciplinary.
Understand the procedure for grievance and disciplinary.
Appreciate the critical role of the Advisory, Conciliation and Arbitration Service.
Understand the step by step guide for the analysis involved in basic award computation
Pepple, D. and Adeleye, N. (2021), "Managing Disciplinary and Grievance Cost", Pepple, D. and Zhang, C. (Ed.) Financial and Managerial Aspects in Human Resource Management: A Practical Guide, Emerald Publishing Limited, Bingley, pp. 85-96. https://doi.org/10.1108/978-1-83909-612-920211009
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