Citation

(2021), "Index", Ritch, E.L. and McColl, J. (Ed.) New Perspectives on Critical Marketing and Consumer Society, Emerald Publishing Limited, Leeds, pp. 221-225. https://doi.org/10.1108/978-1-83909-554-220211018

Publisher

:

Emerald Publishing Limited

Copyright © 2021 Emerald Publishing Limited

---

INDEX

A

Absorption

, 134

Adidas

, 148, 166, 173, 191

Advertisements

, 189

Advertising Standards Authority (ASA)

, 189

Airbnb

, 12–13, 15

Algorithmic profiling

, 2–3

Alibaba

, 12–13, 56

Amazon

, 14–15, 56, 176–177

Analytics

, 58

Anorexia Nervosa

, 68

Anti-foundationalism

, 81–82

Apple

, 133

AR

, 106–107

Attitude–Behaviour gap

, 173–176

Authenticity

, 83–84

Awareness raising

, 149–150

B

Bandwagon effect

, 149

Banking industry

, 13–14

Behavioural economics

, 160

Berlin Campaign

, 15

Big data

, 2, 55–56

analytics

, 53

company perspectives

, 54–58

consumer perspectives

, 58–60

in marketing

, 2–3

technology

, 53

Black Lives Matter movement

, 210

Blogs

, 68

‘Blue Planet’ (BBC programme)

, 158, 166

BorrowMyDoggy

, 17

Boycotting behaviour

, 150–151

Brand activism

, 147

Brand purpose

, 5, 145

cynicism or awareness raising

, 149–150

literature review

, 146–148

methodology

, 148–149

purchase and boycotting behaviour

, 150–151

social and political issues

, 150

Browsing

, 30, 121

Brundtland Report

, 12

‘Butterfly’ (UK TV channel ITV drama)

, 194

c

Capabilities

, 54–55

Car sharing

, 16

Challenger banks

, 13–14

Choice architecture

, 160–162

Chronology

, 81

Class

, 184–185

Clean eating

, 66

Co-creation

, 84

of experiences

, 3–4, 212–215

Co-op

, 146

Cognitive dissonance

, 174

Cognitive dissonance theory

, 173, 175

Collaborative consumption

, 16

Commitment

, 43–44

Communication

, 63, 90

Conceived retail space

, 105–106

Conflict handling

, 46

Conformity

, 161

Conspicuous conservation

, 162

Consumer

behaviour

, 24, 159

browsing

, 30, 121

culture theory tradition within marketing

, 136

decision making

, 136

society

, 130–132

Consumer-to-consumer interactions (C2C interactions)

, 122

Consumerism

, 2

Consumption

, 130

Content management systems (CMS)

, 64, 68

‘Cool Britannia’

, 81

Corporate brands

, 146

Corporate social responsibility (CSR)

, 145, 174–175

Covid-19

, 6, 209–210

aftermath

, 213

management

, 211

post

, 217

Customer

journey

, 91–92, 117

loyalty

, 94

service

, 119

Customer engagement (CE)

, 89–93

academic research into

, 90–91

areas for research

, 97–98

behavioural CE response

, 97–98

brand touchpoints and CE journey

, 96

from combined consumer behaviour and relationship marketing perspective

, 94

conceptualisation

, 97

construct

, 95–97

from consumer behaviour perspective

, 93–94

journey

, 4, 95

manifestation

, 97

mapping CE journey

, 96–97

from relationship marketing perspective

, 94

theoretical foundations

, 93

Customer–company relationships

, 2, 39

company variables in

, 45–47

customer variables in

, 41–44

key characteristics of social media

, 44–45

on social media

, 40–41

Cynicism

, 149–150

D

Data (see also Big data)

breaches

, 58

ownership

, 2–3

security

, 54

Data Protection Act (2018)

, 54, 59

De-differentiation

, 80–81

Decision-making responsibility

, 161

Department stores

, 109

Depop

, 17

Destination marketing

, 139–140

Diffusion of Innovations Theory

, 201–202

Diffusion of social movements

, 201–202

Digital attention

, 14

Digital identities

, 63

Digital landscape

, 1–3, 210–212

Digital media

, 192

Digital objects

, 2

Digital personhood

, 63

Digital privacy

, 58

Digital technology

, 1–2, 192

Disability

, 184–185

Disruption

, 1–3, 210–212

retail space and disruption innovation

, 108–109

Disruptive businesses

, 210

Disruptive innovation

, 1–2, 9, 16–17

designer creating clothes

, 18

DSP

, 9–11

Lena Library In Amsterdam

, 17

NEP

, 11–16

Diversity

, 183, 185

Dominant Social Paradigm (DSP)

, 2, 9–11, 172

Dove

, 149

Dualistic gendered stereotypes

, 186–188

Dynamic capabilities

, 55

Dynamic pricing

, 55

e

eBay

, 17, 56

ECOALF

, 166

Economic

progression

, 130

value

, 130–132

Educational experience

, 134

Egalitarian structures

, 45

Electronic commerce (E-commerce)

, 115–116

Engagement ecosystem

, 92

Enlightenment

, 76

Entertainment experience

, 134

Entrepreneurial femininity

, 65

Environment

, 157

Environmental cues

, 31

Environmentalists

, 209

Escapist experience

, 134

Esthetic experience

, 134

Ethics

, 54

Ethnicity

, 184–185

‘Everyday sexism project’

, 192

Evolutionary societies

, 5–6, 215–217

Experience economy

, 4, 129, 133–136

consumer society

, 130–132

destination marketing

, 139–140

House of Vans London

, 137

Experience(s)

, 129, 140–141

conceptualising

, 132–133

realms

, 135

society

, 135

Experiential marketing

, 84, 129, 136–139

External stimuli

, 26–27, 31–33

F

Face/visual images

, 58

Facebook

, 12–13, 16, 42, 56, 59, 64, 68, 118, 201

Fashion

bloggers

, 63

brands

, 122–123

consumers

, 119

industry

, 172

involvement

, 27–30

Feminism

, 185

First-generation experience economy

, 135

Food

bloggers

, 65, 68–69

blogging

, 68

blogs

, 69

as discourse

, 64–66

photography

, 67

porn

, 64

‘Fordist’ production system

, 10

Fragmentation

, 80

Futurecraft Loop trainer

, 148

G

Gender

, 184

conspiracy

, 194

equality

, 185

Generation Z

, 146–148

Generation-Y

, 25, 28

Gig economy

, 177

Global economies

, 209

Globalisation

, 146

Google

, 15–16, 56

Greenpeace

, 158

Greenwashing

, 149

Gumtree

, 17

H

Hedonic motivations

, 93

Hedonic value

, 26

Hedonism

, 27, 173

Homosexuality

, 185, 193

Hugh Fearnly Whittingshaw television programme

, 165

Hyperreality

, 81

I

Ideal-self

, 28

Identity management theory

, 192

Ikea store

, 106, 166–167

Image-sharing platforms

, 27

Impulse purchasing

, 24

Impulsive consumption

, 28

In-depth interviews

, 202–203

In-store

music

, 106

technologies

, 115

Inclusive identities

, 6

context

, 184–186

dualistic gendered stereotypes

, 186–188

marketing gender diversity

, 189–193

marketing sexuo-gender diversity

, 193–195

social identity theories

, 188–189

Industrial revolution

, 76

Information privacy

, 58

Innovation

, 77–78

Instagram

, 27, 64, 67–68, 116

goddesses

, 66

Interactions

, 42–43

Internal stimuli

, 27–30

mood

, 30–31

Internet of Things

, 2

Internet retailing

, 24–25

Interpersonal perceptions

, 43–44

Intimacy

, 43

L

Lefebvre’s spatial triad

, 104–105

Lesbian, Gay, Bisexual, Transgender, Queer, Intersex, Asexual and multiple other identities (LGBTQIA+identities)

, 6, 184, 193–194

Lesbian, gay and bisexual characters (LGB characters)

, 194

Libertarian paternalism

, 161

Lifecasting

, 84–85

Lifestyle Gurus

, 66

Lived retail space

, 107

Logical thinking

, 76

Loyalty marketing

, 94

Lush brand

, 146, 149

Lynx

, 81, 149

M

M&S

, 166

Madchester

, 81

Market(ing)

, 1, 91

gender diversity

, 189–193

sexuo-gender diversity

, 193–195

value creation

, 140

Mass media

, 76

Media-scape

, 3

#MeToo movement

, 6, 184, 199–200

diffusion of social movements

, 201–202

findings

, 203–206

methodology

, 202–203

theoretical framework

, 200–201

Misogyny

, 192

Mobile

applications

, 115

shopping

, 115

technology

, 120–121

Mobile retailing (m-retailing)

, 114–115

Modernism

, 75–79

Modernity

, 75–76

Monetary risk

, 59

Multi-channel retailing

, 114

Multi-national organisations (MNOs)

, 157, 172

Multinational digital businesses

, 16

Music industry

, 14

N

Netnography

, 202–204

New Environmental Paradigm (NEP)

, 9, 11–17, 24, 33–34

‘New Obsidian theory’

, 103

Newcastle Gateshead Marriott Hotel MetroCentre

, 81

Nike

, 148, 173, 191

store in SoHo, New York

, 106

Nongovernment organisations (NGOs)

, 157, 174

Normative influences

, 27–28

Nudge theory

, 155, 160–162

cognitive choice systems

, 161

examples

, 162–163

Nudging sustainability

, 163–167

O

Omni-channel retailing

, 89–90, 114

Online fashion retailers

, 25

Online presence

, 23

Online retailing

, 23, 113, 176–177

Opinion showing

, 122

Opt-in scenario

, 162

Opt-out scenario

, 162

Ordinary capabilities

, 55

P

Paris Agreement

, 157–158

Pastiche

, 81

Patriarchy

, 187

Perceived retail space

, 104–105

Physical intimacy

, 42–43

Physical retail

, 101–102

Physical risk

, 59

Pluralism

, 82

Polysynchronous consumption

, 118

Post-postmodernism

, 82–85

Postmodernism

, 75–79

unpacking

, 80–82

Postmodernity

, 75–77

key characteristics

, 80

Power seeking

, 122

Pseudo-modernism

, 75–79

Pseudo-modernity

, 3–4, 75, 212–215

key characteristics

, 85

modernism, postmodernism and pseudo-modernism

, 75–79

post-postmodernism

, 82–85

unpacking postmodernism

, 80–82

Psychological intimacy

, 43

Psychological risk

, 59

Purchase

, 150–151

R

Race

, 184–185

‘Race to the bottom’

, 5, 171–173

Attitude–Behaviour gap

, 173–176

socially responsible retail brand value

, 178–179

supply and demand

, 178

UK retail sector

, 176–177

‘Real Women’ campaign

, 149

Reciprocity

, 43, 45

Relationship marketing

, 40

Resource-based view (RBV)

, 54

Retail space

, 101, 104

conceived

, 105–106

and disruption innovation

, 108–109

as examples of disruption innovation

, 4

lived

, 107

perceived

, 104–105

Retail(ing), 101–102 (see also Market(ing))

apps

, 24

brand value

, 178–179

development

, 114–115

distribution

, 101

high street

, 173

history

, 109

prices

, 172

shopping centre

, 106

stores

, 118–119

Retailers

, 101–103, 115

Risk

, 59

S

Satisfaction

, 94

Second-generation consumers

, 135

Security

, 2–3

Self-categorisation theory

, 188

Self-disclosure

, 45

‘Self-esteem’ project

, 149

Self-expression fantasy

, 24

Self-identity creation

, 64

Sexuality

, 184–185

Shared meaning

, 146

Sharing economy

, 16

Shopping

, 102

malls

, 105–106

Showrooming

, 118

Slavery Act

, 210

Smartphones

, 55

Smoking

, 174

Social bonding

, 122

Social browsing

, 121

Social comment

, 3

Social commerce

, 113, 115–116, 120

Social groups

, 188

Social identity theories

, 188–189

Social media

, 1–3, 32–33, 39, 63, 113, 115–118, 200, 202

in culture and self-identity creation

, 64

customer–company relationships on

, 40–41

key characteristics

, 44–45, 47

marketing research

, 40

platforms

, 67–68

Social movements

, 200

Social networks

, 116, 118

Social risk

, 59

Social self

, 65

Social shopping

, 4, 113, 119–122

for fashion clothes

, 120

practical implications and future research directions

, 123

retail stores

, 118–119

retailing development

, 114–115

social commerce

, 115–116

social media

, 116–118

Social Utopia

, 12

Socially responsible retail brand value

, 178–179

Space

, 103–104

Spatial practice (see Perceived retail space)

‘Status quo bias’

, 160

Stimuli

, 24

catalysts

, 25–26

Stimulus, organism, response framework (SOR framework)

, 2, 24

context

, 24–28

exploratory research

, 28

findings

, 28–33

NEP and slow down hyperconsumption

, 33–34

Store retailing

, 114

implications for

, 4

Strategic social marketing

, 200

Supply and demand

, 178

Sustainability

, 155

discourse

, 159

framework

, 156

growing discourse in society

, 156–159

nudge theory

, 160–163

nudging

, 163–167

planetary resources

, 157

Sustainable development

, 12

Sustaining innovations

, 13

T

Technology

, 58, 119

Tourism industry

, 139

Transparency

, 44–45

Transpostmodern

, 82

Treadmill of production (ToP)

, 9–11

Trolls

, 205–206

Trust

, 2–3, 43–44, 46, 59

Tumblr

, 64

Twitter

, 64, 67, 201

U

Uber

, 12–13

UK retail sector

, 172, 176–177

Unique Selling Proposition (USP)

, 12

Utilitarian motivations

, 93

V

Value

, 56

Variety

, 56

Velocity

, 56

Veracity

, 56

Virtual reality (VR)

, 106

Virtual retail

, 101–102

Volume

, 56

W

War on Terror

, 83

Waves

, 185

Web sites

, 115

Webrooming

, 118

Wellness

, 65–66

as commodified transaction

, 66–67

Wine tourism destinations

, 140

Woke

awareness for sustainability

, 5

branding

, 5–6, 146, 158, 183, 215–217

Woman’s Suffrage movement

, 184

Wordpress

, 64

Worker exploitation

, 172

Y

YouTube

, 67, 116