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The Dark Side of Artificial Intelligence in Retail Innovation

Retail Futures

ISBN: 978-1-83867-664-3, eISBN: 978-1-83867-663-6

Publication date: 7 October 2020


Learning Outcomes

This chapter attempts to provide answers to the following questions:

  • What is artificial intelligence (AI)? Moreover, what is AI-based retail innovation?

  • How does AI work?

  • What are the applications of AI in retail services innovation?

  • What are the ethical aspects, considerations and issues regarding the employment of AI in retail?



Mahmoud, A.B., Tehseen, S. and Fuxman, L. (2020), "The Dark Side of Artificial Intelligence in Retail Innovation", Pantano, E. (Ed.) Retail Futures, Emerald Publishing Limited, Leeds, pp. 165-180.



Emerald Publishing Limited

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