The Role and Functions of Mediator in the Process of Decision Making in Modern Business Systems

Abstract

Purpose

The purpose of the work is to determine the role and functions of mediator in the process of decision-making in modern business systems.

Methodology

The methods of systematization, classification, structural and functional, comparative and logical analysis, and formalization are used.

Conclusions

Six types of mediator are used: state regulator or independent organization, regulator of integration association, psychologist and pedagogue, business consultant, top manager, and auditor (controller). It is shown that the role of mediator in the process of decision-making in modern business systems consists in quick overcoming of emerging contradictions with their functioning and development and preventing their turning into conflicts and crises. Mediator can perform the following functions in the process of decision-making in modern business systems: provision of balance of interests of business and society, provision of balance of interests of business system and integration association of which it is a participant, management of conflicts of interests of employees during collective decision-making, provision of balance of interests of employees and business managers, solving contradictions of interests of business managers, and monitoring and control over observation of laws and interests of business owners. A generalized structural and logical scheme of mediative solution of contradictions during decision-making in a modern business system is compiled.

Originality/Value

It is substantiated that mediation could be in high demand by modern business systems, as it allows for successful overcoming of their internal and external contradictions.

Citation

Bogoviz, A.V., Lobova, S.V., Ragulina, Y.V., Alekseev, A.N. and Khachaturyan, K.S. (2019), "The Role and Functions of Mediator in the Process of Decision Making in Modern Business Systems", Popkova, E.G. and Chesnokova, A.V. (Ed.) The Leading Practice of Decision Making in Modern Business Systems, Emerald Publishing Limited, Leeds, pp. 55-62. https://doi.org/10.1108/978-1-83867-475-520191007