Influence of Artificial Intelligence on Work, People and the Firm: A Multi-Industry Perspective

Abstract

Artificial intelligence (AI) is the key technology used and is gradually affecting all aspects of the organisations in their pursuit of digital transformation. In this study, the authors investigated the influence of AI on work, people and the firm. The authors adopted a qualitative approach to the study. The findings of the study indicated the pervasiveness of AI, the emergence of new forms of work, the threat to some of the existing jobs and the emergence of new skill sets. The data also suggested that with AI not every aspect of work is going to change; particularly the human interaction and capabilities for solving multivariate and complex problems are going to stay even with AI. As the new sets of skills are emerging, so the need for continuous skill development also emerges as relevant to the industry. Another set of findings suggested that new forms of organisations might evolve with the usage of AI and the technology could play a key role irrespective of the industry. The data also reflected that human capital processes like talent management and talent development would act as the integration mechanisms between the changing work, the emerging skill sets of people and the changing forms of the organisations.

Citation

Saxena, R. and Kumar, Y. (2020), "Influence of Artificial Intelligence on Work, People and the Firm: A Multi-Industry Perspective", Kumar, P., Agrawal, A. and Budhwar, P. (Ed.) Human & Technological Resource Management (HTRM): New Insights into Revolution 4.0, Emerald Publishing Limited, Leeds, pp. 111-132. https://doi.org/10.1108/978-1-83867-223-220201007