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Crisis Management and Resilience – The Case of Small Businesses in Tourism

Sofia Lachhab (University of Greenwich, UK)
Tina Šegota (University of Greenwich, UK)
Alastair M. Morrison (University of Greenwich, UK)
J. Andres Coca-Stefaniak (University of Greenwich, UK)

Tourism Through Troubled Times

ISBN: 978-1-80382-312-6, eISBN: 978-1-80382-311-9

Publication date: 23 September 2022



Crisis management has developed as an established field of scholarly research in tourism over the last three decades. More recently, the concept of resilience has emerged within this body of literature as a longer-term planning process. However, important knowledge gaps remain, especially with regards to the strategic responses of small tourism businesses in destinations prone to repeated crises.


This chapter reviews the literature related to crisis management and resilience in tourism.


Key knowledge gaps are outlined and discussed in the context of tourism research related to crisis management and resilience, with a specific emphasis on research related to small tourism businesses.


Although crisis management and resilience are fields of research that continue to generate a considerable amount of scholarly enquiry in tourism, particularly with studies related to the impacts of terrorism on tourism destinations and, more recently, the short- and longer-term impacts of the COVID-19 pandemic on tourism, there is very little research related to the role of small tourism businesses in this context, in spite of their key role in the tourism system of destinations around the world.



Lachhab, S., Šegota, T., Morrison, A.M. and Coca-Stefaniak, J.A. (2022), "Crisis Management and Resilience – The Case of Small Businesses in Tourism", Korstanje, M.E., Seraphin, H. and Maingi, S.W. (Ed.) Tourism Through Troubled Times (Tourism Security-Safety and Post Conflict Destinations), Emerald Publishing Limited, Leeds, pp. 251-270.



Emerald Publishing Limited

Copyright © 2022 Sofia Lachhab, Tina Šegota, Alastair M. Morrison and J. Andres Coca-Stefaniak. Published under exclusive licence by Emerald Publishing Limited