Communicating Kindness at Work

Abstract

This chapter looks at kindness in organizations through the perspectives of critical sensemaking and the communicatively constituted organization (CCO). These perspectives unlock questions about the meaning of kindness and the challenges for individuals within organizations to make sense of how kindness is enacted around them. This approach is in contrast to a growing literature encouraging kindness as strategy within the workplace, emphasizing the potential of strategic kindness to improve employee and organizational performance. From the CCO perspective, kindness is reflected as a socially constructed phenomenon. Through this critical lens, this chapter will challenge assumptions about kindness within organizations, exploring the ways in which power and privilege influence its meaning.

Citation

Thurlow, A. (2022), "Communicating Kindness at Work", Thomason, M. (Ed.) Kindness in Management and Organizational Studies (Kindness at Work), Emerald Publishing Limited, Leeds, pp. 45-58. https://doi.org/10.1108/978-1-80262-157-020221005