Patterns and Possibilities: Exploring the Meaning of Kindness

Abstract

In this chapter, authors take a narrative/interpretive approach by sharing insights from millennials and Generation Z as to the definition of kindness as a behaviour and action. Sixty-six individuals living in North America, Africa and Europe were interviewed during the pandemic (October 2020). They were asked to describe an incident in which they expressed kindness and/or in which it was expressed to them. Authors identified five themes (metapatterns) which denote different ways kindness is described through narrative. These kindness behaviours include: (1) kindness as a small act, (2) kindness as an event, (3) kindness as intervention and (4) kindness as consideration. The fifth form of kindness operates with more performative qualities, and the authors' have dubbed it as ‘kindness [that] makes me feel good’. Authors attempt not to constrain or essentialize what kindness behaviour is, but rather to reveal patterns while also leaving room for possibilities.

Citation

Williams, K.S. and Weigand, H. (2022), "Patterns and Possibilities: Exploring the Meaning of Kindness", Thomason, M. (Ed.) Kindness in Management and Organizational Studies (Kindness at Work), Emerald Publishing Limited, Leeds, pp. 1-12. https://doi.org/10.1108/978-1-80262-157-020221001