Re-designing Shopping Centres

Abstract

Traditional sets of attributes characterizing shopping centres need to be updated to relate to new specific consumers' needs and choices, to ensure the survival of shopping centres. To this end, this chapter revisits shopping centres’ attributes in the light of consumers' choices of actual centres, taking into account the recent increasing role of technologies, leisure activities and changes in consumer behaviour. In doing so, we aim to improve perceptions of modernity and help to regenerate (or at least mitigate the decline of) shopping centres. Specifically, the new set of attributes include appearance (external appearance), convenience, entertainment and leisure activities, memorable experiences, green place and policy, image (modern image), price, service, size and technology.

Citation

Pantano, E. and Willems, K. (2022), "Re-designing Shopping Centres", Retail in a New World, Emerald Publishing Limited, Leeds, pp. 93-106. https://doi.org/10.1108/978-1-80117-846-420221012