Tourism Online Reviews: Databases and Samples

Abstract

Millions of ratings and reviews about products are available on the Internet for free, and they are used by academic researchers in the tourism sector. Data from websites like TripAdvisor are replacing or complementing traditional questionnaires and interviews. The authors are proposing a methodology to estimate the percentage accounted for by the sample of self-interviewed individuals over the total study population, in order to calculate the reliability of the results obtained. Average percentages obtained for hotels cannot be easily generalized due to the high dispersion in participation rates among hotels, even in the same city. Participation levels for tourist attractions are substantially lower than those for hotels and are likely biased, due to the fact that some tourists evaluate places without actually visiting them, merely after viewing them from the outside.

Citation

Mellinas, J.P. and Martin-Fuentes, E. (2022), "Tourism Online Reviews: Databases and Samples", Okumus, F., Rasoolimanesh, S.M. and Jahani, S. (Ed.) Advanced Research Methods in Hospitality and Tourism, Emerald Publishing Limited, Leeds, pp. 127-143. https://doi.org/10.1108/978-1-80117-550-020221007