Embedded Questions in Online Survey Email Invitations: The Impact on Response Rate and Quality

Abstract

Extended research efforts have been dedicated to understanding how different aspects of online surveys impact the response rate and quality of collected data. With the hope to yield higher response rates, leading survey software solutions (e.g., SurveyMonkey, Qualtrics, QuestionPro) introduced a new technique of embedding a question from an online survey into invitation emails sent to the respondents. The purpose of this chapter is to examine the impact of embedded questions on survey response rate and quality. The results of two experimental studies show that respondents are more likely to respond to a survey with an embedded question compared to an email without one. No statistically significant differences were discovered regarding data quality that was assessed via survey completion rate, respondent bias, and attention check questions. The chapter provides suggestions and guidelines for increasing online surveys' response rate and quality.

Citation

Cobanoglu, C., Nanu, L., Ciftci, O., Berezina, K., Cavusoglu, M. and Ali, F. (2022), "Embedded Questions in Online Survey Email Invitations: The Impact on Response Rate and Quality", Okumus, F., Rasoolimanesh, S.M. and Jahani, S. (Ed.) Contemporary Research Methods in Hospitality and Tourism, Emerald Publishing Limited, Leeds, pp. 77-94. https://doi.org/10.1108/978-1-80117-546-320221006