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Linking Customer-Integration and Co-Production to Service-Quality-Performance: The Importance of Quality-Control Initiatives

^aAl Baha University, Saudi Arabia

^bUniversity of Surrey, UK

^cShanghai University, China

^dMiddlesex University, UK

^eUniversity of Salerno, Italy

ISBN: 978-1-80071-898-2, eISBN: 978-1-80071-897-5

Publication date: 21 October 2022

Alzaydi, Z.M., Jayawardhena, C., Nguyen, B., Foroudi, P. and Palazzo, M. (2022), "Linking Customer-Integration and Co-Production to Service-Quality-Performance: The Importance of Quality-Control Initiatives", Foroudi, P., Nguyen, B. and Melewar, T.C. (Ed.) The Emerald Handbook of Multi-Stakeholder Communication, Emerald Publishing Limited, Leeds, pp. 467-499. https://doi.org/10.1108/978-1-80071-897-520221039

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Emerald Publishing Limited