Index

Citation

Jenkins, M. (2021), "Index", Expert Humans: Critical Leadership Skills for a Disrupted World, Emerald Publishing Limited, Leeds, pp. 187-191. https://doi.org/10.1108/978-1-80071-260-720211016

Publisher

:

Emerald Publishing Limited

Copyright © 2021 Michael Jenkins

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INDEX

Accepted narrative

, 62

Acciona

, 160–161

Against Empathy

, 127

2030 Agenda for Sustainable Development

, 23

Agglomeration effect

, 160

AIBO dog robot

, 12

Algorithms

, 4

Altruism

, 29, 85–86, 97

in business

, 92–94

darker side

, 88–89

Eisai

, 95–97

Handelsbanken

, 95

in intercultural contexts

, 90–91

kinds

, 87

what next for

, 97–100

and our world religions

, 90

practical activities to promoting

, 148

self-report altruism scale

, 98

in society at large

, 91–92

threads in philosophy and evolutionary biology

, 86–87

Altruism, compassion and empathy model (ACE model), xv

, 9, 13, 27–28, 54–55, 67

attributes working in combination

, 81–82

business benefits arising from ACE implementation

, 74–81

business reasons for adopting ACE

, 71–74

implications of neurodiversity on workplace and role expert humans

, 82–83

leadership skills

, 147–148

mini-case studies

, 150–155

protecting and preserving purpose as core to organisational culture and success

, 146–148

‘weak tie’ networks

, 67–71

Altruism in Contemporary America: A Report from the National Altruism Study

, 91

Altruism: A Review of Recent Theory and Research

, 92, 99

American workers

, 6

Anxiety disorder

, 75–76

Appreciative inquiry (AI)

, 134, 141–146

Artificial intelligence (AI)

, 3–4, 8, 174

‘AI winter’

, 11–12

algorithms

, 6

co-existence of humans with

, 46–47

and technology

, 5, 7

ASIMO robot

, 11

Associations

, 133

Attachment

theorists

, 54

theory

, 55, 59–62

Authenticity

, 136–137

importance of

, 134–137

Autism Spectrum Disorder (ASD)

, 82

Awakening Compassion at Work

, 108

Behaviours

, 92

Benefits at macro-level

, 41–42

Black Lives Matter movement

, 37

Black Swan events

, 30, 159

BlackRock

, 92–94

Brand benefits

, 79

Building Sustainability into the value chain

, 21

Business

benefits arising from ACE implementation

, 74–81

of care

, 106

reasons for adopting ACE

, 71–74

Business Case for AI in HR, The

, 168

C-level executives

, 41

Can altruism be good for business?

, 93

Caring Charisma

, 71–72

‘Caring SuperTrio’

, 73

Center for Compassion and Altruism Research and Education (CCARE)

, 108

Center for Compassionate Leadership

, 108

Change, xv

, 47–48

at macro-level

, 33–36

at micro-level

, 38–41

Charismatic to the Core–A Fresh Approach to Authentic Leadership

, 72

Chatbot

, 9–11

Cloud Security

, 7

Cognitive Edge

, 143

Collective feeling

, 113–114

Collective noticing

, 113–114

Collective responding

, 113–114

Compassion

, 53, 101, 111

circles

, 115

collective feeling

, 113–114

collective noticing

, 113–114

collective responding

, 113–114

compassionate leadership

, 105–107

continuum

, 114

deconstructing

, 102–104

developing

, 108–109

organisational

, 111–113

practical activities for promoting

, 149

pre-requisites for

, 101–102

questions

, 116

in workplace

, 104–105

Compassion at Work Toolkit, The

, 104

Compassion-Lab

, 108

Compassionate leadership

, 105–107

Compassionate systems and processes

, 115–116

Confederation of British Industry (CBI)

, 79–80

Contours and Consequences of Compassion at Work, The

, 106

Corporate altruism

, 29–30, 83, 93, 100

Corporate psychopaths

, 61

Corporate purpose

, 21

Corporate social responsibility (CSR)

, 29–30

COVID-19

, 39–40

pandemic

, 34–36, 41, 163

Critical leadership skills for disrupted world

, 155

Cross-cultural Assessment of Altruism and its correlates

, 90

Cultural synergy

, 136

Curiosity, nurturing

, 133

Customer

benefits

, 80

customer-centricity

, 27–28

Dark Side of Charisma, The

, 71

Darwinian theory

, 87

Dehumanisation

, 7–11

Delusions of Gender: How Our Minds, Society and Neurosexism Create Difference

, 135

Descent of Man, The

, 86

Digital disruption, xvi

, 3

Digital storytelling

, 145–146

Digital transformation

, 31, 166–169

compassion, and empathy

, 157–158

‘Discover, dream, design, deliver or destiny’ process (Five–stage process)

, 141–142

Disharmony

, 51–55

Disruption

, 3, 159

‘AI winter’

, 11–12

chatbot

, 9–11

dehumanisation

, 7–11

jobs of future

, 12–16

tyranny of algorithm

, 4–7

Distress tolerance

, 103, 121

Do Well and Do Good ethos

, 44

Dorsomedial prefrontal cortext (dmPFC)

, 128

Drive (Pink)

, 19

Early childhood psychology

, 54

Ebola

, 35

Edelman Trust Barometer

, 17

Eisai (Japanese healthcare group)

, 95–97

Eminent Orphans

, 57

Emotional intelligence

, 13, 171

Emotional Intelligence Quotient (EQ)

, 12

Empathic bias

, 126–127

Empathic distress

, 121

Empathy

, 119, 156–157

in companies

, 123–126

dark side

, 121–123

decline

, 121–123

empathy-free zones

, 120–121

enhancing capacity for

, 149–150

in individuals

, 127–134

practical activities to promoting

, 149–150

‘Empathy deficit’

, 37

Employee engagement

, 26–27

End of Empathy?, The

, 122

Endurance chatbot

, 9

Erosion of trust

, 158, 171

Ethiopia’s Nile River dam

, 46

Eudaemonic assumption

, 80–81

Europe, compassion in

, 109

European Foundation for Management Development (EFMD)

, 61

Fearless Organization, The (Edmondson)

, 61–62

Fiery Chariot, The

, 56

Financial benefits

, 80

Financial Times

, 7

Food security

, 22

Forgiveness Project, The

, 165–166

Friendliness

, 68

Gargantuan task

, 38

Gender

, 135

Generation Z

, 8, 25

Gilbert’s model

, 103

Glassdoor app

, 79

Global Financial Crisis (2007–2008)

, 17

Global health challenges and pandemics

, 47

Global human health

, 162–164

and compassion

, 156

Global Workplace–A Compassion-free Zone?, The

Goals

, 24

GoCanvas

, 124–126

‘Good Health Can’t Wait’ idea

, 20

‘Good hearts’

, 12

Good work

, 60

instruments

, 62–65

Google Meet

, 166

Green-washing

, 21

Groups

, 133

Handelsbanken

, 95

Health benefits

, 74–77

Heme

, 22

Hidden gems

, 56–59

Human psychology

, 51

attachment theory and ACE

, 55

attachment theory and safe spaces

, 59–62

disharmony and unpredictability

, 51–55

hidden gems

, 56–59

instruments of good work and safe spaces

, 62–65

Human Resources (HR)

, 10

Human skills

in corporate life

, 15

development

, 166

Human System Dynamics Institute (HSD)

, 142

‘Humanistic workplace’

, 28

Humanity

, 43–45, 68

Impact

, 33

benefits at macro-level

, 41–42

change at macro-level

, 33–36

change at micro-level

, 38–41

co-existence of humans with AI

, 46–47

implications for mental health and general wellbeing

, 45

leadership for disrupted world

, 43–45

lenses

, 45–47

organisational cultures and change

, 47–48

‘Our house is on fire’

, 36–38

working to raising awareness

, 42–43

Inequality

, 156–157, 164–166

Inferior frontal gyrus (IFG)

, 128

Innovation benefits

, 77

INSEAD Tokyo Alumni Forum

, 70

Integrity

, 27–28

International Classification of Diseases (ICD-10)

, 75

International Society for Organizational Development and Change Management (ISODC)

, 65

Job(s)

churn

, 6

of future

, 12–16

losses

, 5

Jobs Intelligence Maestro (JIM)

, 10

Johari Window

, 63

John Lewis Partnership

, 93

Kimberly–Clark value chain

, 43–44

Kindness

, 68

‘Known–knowns’

, 159

KrisLab

, 151

Leaders

, 133–134

Leadership

, 136–137

development programmes

, 63

for disrupted world

, 43–45

style

, 55

Leading the Social Enterprise–Reinvent with a Human Focus

, 45

Lessons of Experience: how successful executives develop on the job, The

, 59

Local economies

, 36

M3TRIX Academy in Germany

, 43

Marks and Spencer (M&S)

, 79

‘Master Algorithm’, The (Domingos)

, 4

Meditation

, 128

Mekong in South East Asia

, 46

Memory

, 58

Menstruation

, 44

Mental health

disorders

, 75

implications for

, 45

Microsoft Teams

, 166

‘Mind’s Flight Simulator’

, 132

MindEdge/Skye Learning

, 5–6

Mindfulness

, 132

Mission

, 24

Mission, Vision, Values (MVV)

, 25

Motivational interviewing (MI)

, 134, 144–145

Munchausen’s syndrome by proxy (MSP)

, 89

‘Natural climate solutions: the business perspective’

, 42

Nature4Climate coalition

, 42

Net promoter scores (NPSs)

, 80

Next Element

, 108

Nike

, 25

Non-judgement

, 103

Non-office-based workers

, 40

Obliquity principle

, 94

Obsessive compulsive disorder (OCD)

, 76

Organisational compassion

, 111–113

strengthening

, 114–116

Organisational cultures

, 47–48, 111

Organisational development (OD)

, 62

Organisations, xv

‘Our house is on fire’

, 36–38

Own self

, 64

Pandemics

, 30

Paris Agreement

, 42–43

Paternalism

, 89

Paternalistic altruism

, 89

Pathological altruism

, 88–89

Patient Voices

, 146

Peer support groups

, 115

Perspective-taking

, 135–136

Philanthropy

, 29–30

Ponemon Institute

, 7

Post-traumatic disorder (PTSD)

, 76

Power of Vulnerability, The

, 111

Proof of effect

, 73

Psychological safety

, 78

at work

, 172

Psychology Today

, 83

Purpose

, 17

ACE model

, 27–28

in building sustainable future

, 17–18

leaders and managers using expert humans mindset

, 29–31

purpose-and-meaning vacuum

, 18–19

purpose-driven companies

, 26

purpose-driven strategy

, 26–27

thinking about

, 19

in work context

, 19–26

Randstad Talent Trends Report: Looking to soft skills

, 6

‘Ratner moment’

, 79

Re-stating or revisiting values

, 115

Reading fiction

, 132

Reading the Mind in the Eyes Test (RMET)

, 128, 132

Relationships

, 53

Responsible Business: How can HR drive the agenda?

, 44

RESTORE programme

, 165–166

Return on investment (ROI)

, 74

Roffey Park Institute

, 21

‘RULE’

, 145

Safe spaces

, 59–62

instruments

, 62–65

Salesforce. org

, 26

SAP

, 83

Sarbanes–Oxley Act (2002)

, 18

Sars

, 35

Secure base

, 54–55, 59

Self

, 65

Self as Instrument–A Cornerstone for the Future of OD, The

, 64

Self-compassion

, 109–111, (see also Compassion)

Sex differences

, 92

Shaw Mind Foundation

, 77

Singapore Airlines (SIA)

, 150–151

Singapore-and Australia-based Singtel/Optus

, 22

Singtel Group

, 23–24

Six ‘I’s® of Innovation, The

, 78

Social media

, 79

Social networking

, 69

Social skills

, 14

Socio-emotional skills

, 174–175

Socratic questioning

, 143

Soft skills

, 13

South East Asia (SEA)

, 45

Stop–Start–Continue approach

, 142

Storytelling

, 145–146

‘Strength of Weak Ties’, The

, 68

Sustainability

, 22, 43–47, 152

agenda

, 40–41

of planet

, 3, 159–162

of planet and altruism

, 155–156

Sustainable Development Goals (SDGs)

, 23–24, 159–160

‘Sustainable Living’ brands

, 25

Sympathy

, 119

Talent fluidity

, 6

Talent Management benefits

, 77

Technological disruption

, 3

Training for compassion

, 114–115

Trust

, 78

in politics

, 171–172

in workplace and businesses

, 172–173

Tyco

, 18

U-Report

, 9

Ubuntu

, 53

UK-based Corporate Research Forum

, 44

United States, compassion in

, 108

‘Unknown–unknowns’

, 159

Unpredictability

, 51–55

US-based Center for Creative Leadership

, 59

Use of Self (UoS)

, 62–64

Values

, 92

Virtual meetings

, 167

Virtuousness training

, (see Through compassion training)

Vision

, 24

Volunteering

, 133

‘Weak tie’ networks

, 67–71, 85

Wellbeing

, 45

West Nile virus

, 35

Western mechanistic lens

, 53

WildHearts Group

, 152

‘Work Life Shift’ programme

, 39

Workday

, 154

Workdogs

, 154–155

Workers can learn to love Artificial Intelligence (Tett)

, 7

Working from home (WFH)

, 40, 68

Workplace

, 40

Workplace Empathy: What Leaders Don’t Know Can Hurt Them

, 123

World Business Council for Sustainable Development (WBCSD)

, 33–34, 42–43, 161–162

World Economic Forum (WEF)

, 169–170, 173

WorldCom

, 18

Yes, You Can Innovate (Turner)

, 78

Zoom

, 166