Chapter 4 focuses on how can we best measure and compare performance of waste management companies, discussing the triple bottom line perspective as a driving approach for public service provision like urban waste management. This approach contributes to extend relevant performance dimensions, broadening its scope to encompass not only cost and efficiency in waste collection and treatment but also environmental and social implications.
Romano, G., Marciano, C. and Fiorelli, M.S. (2021), "Measuring and Comparing Waste Management Performance in an Integrated View: The Triple Bottom Line Approach to Foster Sustainability
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