No Rest in the Restroom: Servant Leadership and Conflict in Products & Marketing

Abstract

Two of the many requirements for being a Servant Leader are compassion and understanding. In this chapter, the author examines the individual, group, and organizational lessons learned after a verbal confrontation between two executives in the lady’s restroom. The author examines what can happen when Servant Leadership fails and how, when people move up the stages of conflict, they get further away from the foundational elements of being a Servant Leader.

Citation

Hough, T. (2021), "No Rest in the Restroom: Servant Leadership and Conflict in Products & Marketing", Morris, L.R. and Edmonds, W.M. (Ed.) When Leadership Fails: Individual, Group and Organizational Lessons from the Worst Workplace Experiences, Emerald Publishing Limited, Leeds, pp. 157-165. https://doi.org/10.1108/978-1-80043-766-120211015