Index

Examining the impact of industry 4.0 on academic libraries

ISBN: 978-1-80043-657-2, eISBN: 978-1-80043-656-5

Publication date: 8 January 2021

This content is currently only available as a PDF

Citation

(2021), "Index", Chigwada, J.P. and Nwaohiri, N.M. (Ed.) Examining the impact of industry 4.0 on academic libraries, Emerald Publishing Limited, Bingley, pp. 241-250. https://doi.org/10.1108/978-1-80043-656-520201009

Publisher

:

Emerald Publishing Limited

Copyright © 2021 Emerald Publishing Limited


INDEX

Index

ABCD Advanced Loan Module (EmpWeb)
, 69

ABCD Serials Control System (SeCS-Web)
, 69–70

ABCD Site Module

ABCD Site Admin
, 72

Admin Interface in
, 74

embedding IM Text in
, 71–72

preview
, 73

UI in
, 73

ABCD software
, 66–68

ABCD Modules
, 68–69

ABCD OPAC
, 69

ABCD Site
, 70

ABCD-Based Web Module
, 70

Abstracts
, 84

Academic librarians (see also librarians)
, 131

academic librarian-researcher relationship
, 129

challenges faced by Zimbabwean
, 138–139

competencies for research support services
, 135–137

relationship with researcher
, 133–134

roles in research support
, 134–135, 137

stereotypes
, 129

Academic libraries (see also Library/libraries)
, 166

maker culture in
, 118

research support services
, 109–112, 129

services provided by
, 112

technologies and activities
, 118

Access to information
, 8, 17, 20, 32, 41, 50, 155

Accessibility features
, 59

Accreditation
, 164

Africa Union (AU) Agenda 2063
, 32–33

African Federation of Librarian Associations (AfLIA)
, 222

African Library and Information Associations and Institutions (AFLIA)
, 10–11

Alliances
, 124

Altmetrics
, 141

American Library Association (ALA)
, 11, 178

American Marketing Organization (AMA)
, 202

Anglo American Cataloguing Rules second edition (AACR2)
, 159, 175

ANSWERMAN
, 36

AOL
, 65

Apprenticeship
, 223

Artificial intelligence (AI)
, 3, 7–8, 31, 35–36, 124, 228

use in libraries
, 19–20

Assessment
, 164

Assistive technology (AT)
, 55

cloud computing application to deliver
, 59–60

cyber-physical systems application to deliver
, 58–59

IoT application to deliver
, 60–61

Association of College & Research Libraries (ACRL)
, 180

Audio-visual

materials
, 86

media system
, 5, 57

resources
, 80

Augmented reality (AR)
, 36–37

Bandwidth
, 44

Bibliographic Services Unit
, 174

Bibliography
, 80, 83

Big data
, 3–4

analytics
, 8

Bindura University of Science Education (BUSE)
, 172–173

Biological systems
, 19

Block chain technology
, 34–35

Blockchain
, 8

Blogs
, 97, 196, 230

Business Model Canvas (BMC)
, 21

Business work processes
, 22

Canadian Association of Research Libraries (CARL)
, 136

Capacity building
, 218

challenges
, 223–224

models and strategies
, 222–223

skills and competencies for university librarians
, 218–222

Cataloguers Desktop and Toolkits
, 221

Cataloguing and Classification
, 159

CD-ROMs
, 5, 18, 57

Chat widget
, 64

Chinhoyi University of Technology (CUT)
, 173

Chronic funding shortages
, 38–40

Clients
, 47

Cloud computing
, 3, 5, 37–38

application to deliver AT
, 59–60

Coaching
, 223

Collection

development
, 158–159, 178–179

in LIS
, 152

Collection Development Policy (CDP)
, 175

Communication
, 125

Competency in use of social media tools
, 220

Computer age
, 47

Computer anxiety
, 25

Computer-mediated reference service
, 63

Conferences
, 10–11, 222

Consumers
, 47

Contacts
, 223

leave
, 10

Contemporary academic library services
, 94

Content creation spaces. See Maker spaces

Content repackaging
, 86

Context-specific strategies
, 6–7

Continuous professional development (CPD)
, 7, 157, 222

Convenience
, 116

Copyright
, 24

Core Competencies for Twenty-first Century CARL Librarians
, 123

Coursera
, 11

Cryptocurrency
, 44

Current Awareness Services (CAS)
, 83

Current Research Information System (CRIS
, 110

Cyber Physical Systems (CPS)
, 18–19

Cyber-physical systems application to deliver AT
, 58–59

Cyberphobia
, 25

Data and services
, 19

Data Management Hub (DaMaHub)
, 35

Data privacy
, 24

Databases
, 230

Decibel X
, 59

Democratic divide
, 50

Dewey Decimal Classification Scheme (DDC)
, 175

Digital age
, 47

Digital divide
, 50–51

Digital environment
, 6, 95, 131

Digital library (DL)
, 49–50

Digital literacy
, 51

skills
, 219–220

Digital reference sources
, 63–64

Digital research
, 230

Digital systems
, 19

Digitization
, 17–18, 27, 67, 228

Directories
, 85

Disconnection
, 121

Disruptive changes
, 23

Disruptive technology
, 44

“Do-it-yourself” approach (DIY approach)
, 105, 117, 125

Documentation
, 164

E-book
, 86

E-journal
, 86

E-learning
, 160

E-mail
, 65

E-newspaper
, 86

Education

of librarians
, 139

and training
, 6

Education 5.0
, 143

Edx
, 11

Electronic age
, 47

Electronic literacy (E-Literacy)
, 44

Electronic magazine
, 86

Emerging technologies
, 5, 23, 26, 55, 230

End users
, 47

Enrich world-class scholarship
, 125

Environment
, 24–25

Evaluation
, 164

Excerpts
, 84

Exchange programmes
, 10

Exchange visits
, 223

Extracts
, 84

Fablabs. See Maker spaces

Facebook
, 97, 174–175, 195

First Industrial Revolution
, 18, 227

Five Laws of Librarianship
, 47

Five Laws of Library Science
, 202

Flatarchies structure
, 21

Formal education
, 10

Fourth Industrial Revolution (4IR)
, 3–4, 17–19, 41, 56–57, 227–228

challenges
, 9–10

changes brought by
, 7

characteristics
, 57–61

continuous professional development
, 7

drivers
, 5–7

features
, 229–230

history
, 4–5

impact
, 228–229

opportunities
, 8–9

reskilling of library staff
, 230–231

solutions and recommendations
, 10–11

study areas
, 11–12

tools and applications in libraries
, 5

Free and Open Source Software (FOSS)
, 67

Full-text databases
, 18, 57

Fullerton’s Pollak library
, 65

Funding, lack of
, 138

Funding in LIS
, 154

Future Learn
, 11

General readers
, 87

Generic skills
, 221

Global divide
, 50

Global Public Inclusive Infrastructure (GPII
, 60

Goa University Library (GUL)
, 171

Google
, 11, 204

Google Scholar
, 141

Graduate School of Business and Leadership (GSBL)
, 179

Great Zimbabwe University (GZU)
, 173

Guidelines
, 164

Hackerspaces. See Maker spaces

Handbook
, 83–84

Heavy lifting
, 60

High Processing Computer (HPC)
, 5–6

Higher Degree Research (HDR)
, 119

Higher education institutions
, 105

Holacratic Structure
, 21

Human resource
, 176–178

management
, 93

scarcity of
, 138

Hyperledger
, 35

Implementation
, 164

Inadequate funding
, 98

Inadequate internet connectivity
, 99

Inadequate telecommunication infrastructure
, 39–40

Industrial Revolution
, 4

history
, 18–19

librarian role in
, 197

Industry 4.0 (i4.0). See Fourth Industrial Revolution (4IR)

Information
, 48, 77

analysis and consolidation of
, 83

centre patron
, 77

communication infrastructure
, 5–6

literacy
, 97–98

need
, 48, 52

organisation of
, 181

products
, 33, 48–50, 57, 78, 80, 150, 162

system
, 47

tailoring information to meet clienteles’ needs
, 86

use
, 52

users and information needs/sources
, 86–88

Information and communication technologies (ICTs)
, 5, 32, 50–51, 91–94, 153, 165–166, 185, 188

lack of
, 98

skills
, 197

Information literacy (IL)
, 160

Information Literacy Skills (ILS)
, 173

training
, 180–181

Information packaging
, 78–79, 97

strategies in libraries and information centres
, 83–84

Information repackaging
, 78–79

forms of
, 79–81

importance
, 81–82

reasons for
, 82

strategies in libraries and information centres
, 83–84

strategies of
, 84–86

Information services
, 91, 159–160

delivery
, 95–96

universities and colleges
, 10

Information technology (IT)
, 228

application
, 182

Information user in electronic age
, 47–49

classification of understanding
, 51–52

digital divide
, 50–51

digital libraries vs. traditional libraries
, 49–50

digital literacy
, 51

Infrastructural amenities
, 98

Infrastructural challenges
, 24

Innovation
, 6

Innovative technologies
, 18, 22

Instagram
, 196

Instant Messaging (IM)

IM-based VRSs
, 64, 66

reference
, 63

service
, 64

Instant messenger chat
, 65

Institutional Repository (IR)
, 183, 230

Instrumental services
, 110

Insufficient finance
, 25

International Federation of Library Associations and Institutions (IFLA)
, 10–11, 17, 20, 31, 156, 209, 222

International Standards Organisation (ISO)
, 155–156

Internet
, 6, 18, 44, 57, 63–64, 80, 81

facilities
, 98

Internet of Things (IoT)
, 3, 5, 19, 228

services
, 55

Inventories
, 85

IoT application to deliver AT
, 60–61

ISI Web of Knowledge database
, 48

JAWS software
, 87

Job rotation
, 223

Job specifications and roles
, 22

Knowledge Management 4.0
, 41

LCoNZ Virtual Reference (VR) project
, 65

Leading universities
, 129

Librarians (see also Academic librarians), 7–9, 11, 31, 77, 110, 121, 131. See also Twenty-first century librarians

and maker researcher relationship
, 119–123

readiness of
, 23

role in Industrial Revolution
, 197

role in twenty-first century
, 94–95

in transition
, 92–94

Libraries, Fourth Industrial Revolution and
, 19–20

controversies
, 25

issues/challenges/problems
, 22–25

recommendations
, 27

reinventing models of business
, 21

remodeling job specifications and roles
, 22

remoulding organizational operations
, 20–21

reorganizing business work processes
, 22

solutions
, 25–27

Library 4.0
, 31, 44

chronic funding shortages
, 38–39

future research directions
, 41

inadequate telecommunication infrastructure
, 39

resistance to change
, 39–40

solutions and recommendations
, 40–41

technical skill deficiencies
, 39

Library 4.0 and sustainable development
, 33–34

artificial intelligence
, 35–36

augmented reality
, 36–37

block chain technology
, 34–35

cloud computing
, 37–38

maker spaces
, 34

Library Advocacy
, 96

Library and Information Association of South Africa (LIASA)
, 11

Library and Information Association of Zambia
, 11

Library and information professionals
, 164

Library and information science (LIS)
, 93

automation
, 154–155

collection
, 152

funding
, 154

future research directions
, 162

library facilities
, 153–154

quality of
, 152

schools
, 11

solutions and recommendations
, 161–162

staffing
, 152–153

standards in LIS services
, 155–161

Library Consortium of New Zealand (LCoNZ) VR project
, 63

Library Facebook
, 194

Library Management Software (LMS)
, 230

Library marketing resources
, 209

Library of Congress Classification Scheme (LCCS)
, 175

Library WhatsApp
, 174–175

Library-Robotic Conveyor System
, 20

Library/libraries (see also Academic libraries)
, 5, 8–10, 17–18, 31–32, 57, 91, 110, 188

facilities in LIS
, 153–154

and Fourth Industrial Revolution
, 33

function
, 17

information skills
, 171

materials
, 164

in Nigeria
, 91

products and services
, 188

promotion
, 125

quality assurance in
, 151–152

readiness of
, 23

services
, 92, 164

staff training
, 26

strategies to attract users to
, 96–98

in transition
, 92–94

LILLIAD Learning Center Innovation
, 119

LinkedIn
, 195–196

Live Chat
, 71

Live Person
, 65

LiveHelper (LivePerson)
, 66

LucyTech Inc
, 59

‘M’ Word–Marketing Libraries
, 209

Machine Readable Cataloguing (MARC)
, 5, 56, 221

development
, 18

Maker culture
, 105, 117–118

user-researchers in era of
, 117–119

Maker movement
, 117

Maker researcher
, 122

Maker spaces
, 34

Management/administration/planning
, 157

Manual library practices
, 91

Marker spaces
, 20

Marketing
, 188

Marketing 4.0
, 41

Marketing and advocacy resources bibliography
, 209

Marketing libraries

methodology
, 192–193

social media importance in
, 194–195

social media tools for collections and services
, 195–196

Marketing Library Services
, 208

Marketing Library Services Newsletter
, 208

Marketing mix, 7Ps of
, 202–205

Marketing of library and information services: international perspectives
, 210

Marketing of library services
, 183–184, 201–202, 204–205

application of 7Ps to
, 205–208

literature review
, 202–203

methodology
, 204

objectives
, 204

resources
, 208–210

Marketing your library
, 210

Massive Open Online Courses (MOOCs)
, 10–11, 105, 117, 203, 221

Medium repackaging
, 86

Meebo-based IM interface
, 65

Mentoring
, 223

Midlands State University Libraries (MSU Libraries)
, 165, 175, 177–178, 184–185

Sitting Capacity
, 180

Millennium librarian
, 93

Minimum Academic Standards (MAS)
, 168

Ministry of Higher and Tertiary Education, Science, and Technology Development (MHTESTD)
, 143

Mobile cyber-physical systems
, 58

Mobile Phones
, 97

Models of business
, 21

Monitoring
, 164

Movable devices
, 97

MSN Instant Messenger
, 65

MSU Library Standard Operating Procedures
, 183

MSU Quality Assurance Policy Framework
, 175

National Academy of Science and Engineering (ACATECH)
, 227

National Higher Education Transformation Agenda
, 167

National Universities Commission
, 168

National University of Science and Technology Library (NUST Library)
, 174

New business models
, 21

New media age
, 47

News services
, 85–86

News sheets
, 85

Newsletter
, 85

Non-academics
, 139

Non-reading user
, 87

Nottingham Obstacle Detector (NOD)
, 60–61

Obstacle Detector Systems
, 60–61

Online Document Delivery Service (ODDS)
, 67

Online Public Access Catalogue (OPAC)
, 5, 56–57, 67, 179

Online reference service
, 63

Open Courseware
, 221

Open Educational Resources (OER)
, 221, 230

Organisation for Economic Co-operation and Development (OECD)
, 51

Organisation of information
, 181

Organizational operations
, 20–21

Packages of materials
, 85

Packaging
, 77

reasons for
, 82

Partnership
, 97, 124

Patrons
, 47

Pedagogical skills
, 220

People
, 207

Permanent Storage Problem
, 24

Personal computers
, 4

Personal Learning Networks (PLNs)
, 231

Physical Evidence
, 208

Physical systems
, 19

Physically challenged library users. See Special need library users

Pinterest
, 196

Place
, 206–207

PLoS
, 219

PlumX
, 219

Policy
, 188

Price
, 205–206

Procedure
, 188

manual
, 164

Process
, 208

Product
, 205–206

Promotion
, 123, 207

Public Library association marketing strategies
, 208

Publicity Materials and Announcement of Current Events and Programme Activities
, 85

Qualified personnel, lack of
, 98

Quality assurance
, 164, 166, 172–176, 188

collection development
, 178–179

future research directions
, 185

human resource
, 176–178

ILS training
, 180–181

infrastructure and facilities
, 179–180

key role players and responsibilities
, 177

in libraries
, 151–152

marketing
, 183–184

organisation of information
, 181

recommendations
, 184–185

research support services
, 182–183

systems
, 182

Quality Assurance, Teaching and Learning and Performance Contracting (QATAL)
, 174

Quality assurance in LIS in Zimbabwe, 149. See also Library and information services (LIS)

impact in meeting SDGs
, 155

problem statement
, 150

theoretical framework
, 150

Quality Assurance Unit
, 175

Quality control
, 149, 164

Question Point
, 65

QuestionPoint (OCLC)
, 66

Radio Frequency Identification (RFID)
, 20

Readers
, 47

Readiness of library and librarians
, 23

Recruitment of librarians
, 139

Reference services
, 97

Reprints
, 84

Research

communication process
, 129

data management
, 220–221

education and development
, 142

ethics and integrity
, 142

impact
, 141

as key factor in universities
, 106–109

life cycle
, 10, 135–136, 146

management services
, 110

output
, 141

partnership and funding
, 142

and publications
, 223

staff development
, 141

systems
, 141

Research support

librarians
, 132, 135, 138, 141–142

relationship
, 123–125

Research support policy
, 139–140

lack of
, 138–139

Research support services
, 111, 113, 129, 131, 182–183, 219

academic librarians roles in
, 134–135, 137

academic librarians’ competencies for
, 135–137

challenges faced by Zimbabwean academic librarians
, 138–139

conceptualising research support
, 132–133

higher education institutions in Zimbabwe
, 139–142

management
, 105

new perspectives in relationship of research support
, 123–125

relationship between librarian and maker researcher
, 119–123

relationship between researcher and academic librarian
, 133–134

research as key factor in universities
, 106–109

research directions
, 142–143

research methodology
, 131–132

researchers’ information behavior
, 112–117

as response from academic library
, 109–112

user-researchers in era of maker culture
, 117–119

Researchers
, 116, 124–125

benefits of better connection with
, 120

in context
, 113

information behavior
, 112–117, 129

maker culture
, 129

relationship with academic librarian
, 133–134

Resistance to change
, 39–41

Reskilling of library staff
, 230–231

Resource Description Access (RDA)
, 221

Resource Description and Access (RDA)
, 181

Resources building and access
, 221

Responsive strategies
, 6–7

Retention of librarians
, 139

Robotics
, 3, 124, 228

Robots
, 3

ScienceCard
, 219

Scopus
, 141

Searchers
, 47

Second Industrial Revolution
, 4, 18, 227–228

Security
, 24

Selective Dissemination of Information (SDI)
, 83, 191

Self-Packaging
, 81

Seminars
, 10, 222

7Ps of Marketing mix
, 202–205

people
, 206–207

physical evidence
, 208

place
, 206–207

price
, 205–206

process
, 206, 208

product
, 205–206

promotion
, 206–207

Short courses
, 222

“Site”
, 66

Skill acquisition
, 26

Skills challenge
, 23–24

Skype video conferencing
, 65

Smart era
, 24

“Smart” devices
, 60

“Smart” products
, 60

Smartphone
, 58–59

Social divide
, 50

Social media
, 80, 193, 230

importance in marketing libraries
, 194–195

technologies
, 192–194

use
, 97

Social media tools

challenges of applying and using
, 196

competency in use of
, 220

used for marketing library collections and services
, 195–196

Social networking
, 191–192

SonoFlex
, 59

SoundAlert
, 59

SoundPrint
, 59

Space repurposing expertise
, 222

Special Collections using AR to Enhance Learning and Teaching project (SCARLET project)
, 38

Special need library users
, 55

Industry 4.0 and
, 56–61

Specialised fields, support of
, 139

Springer Nature survey
, 110, 112

Staff attitudes, change of
, 26

Staff development
, 164

Staffing in LIS
, 152–153, 157

Standard operating procedures (SOPs)
, 155, 161

Standards
, 164, 188

in LIS services
, 155–161

Standing Conference of Eastern Central and Southern African Library and Information Associations (SCECSAL)
, 11

Story telling
, 80

Study visits/contacts
, 223

Subject readers
, 87

Sustainable development
, 32, 44

future research directions
, 41

Library 4.0 and
, 33–38

solutions and recommendations
, 40–41

Sustainable Development Goals (SDGs)
, 31–32, 35, 37, 149, 164

Sustaining technology
, 44

Systems
, 182

TapTapSee apps
, 59

Technical skill deficiencies
, 39–41

Technology
, 21, 92

literacy, lack of
, 98

“Technophobia”
, 25

“Technostress”
, 25

Telephone
, 65

Text messaging
, 65

Third Industrial Revolution
, 4, 18, 57

Time schedule
, 86

TouchChat
, 59

Traditional libraries
, 49–50

Traditional skills
, 221

Translation
, 80

of materials
, 83

Twenty-first century librarians, 93. See also Librarians

challenges for twenty-first century librarians
, 98–99

future research directions
, 99

information service delivery
, 95–96

role
, 94–95

solutions and recommendations
, 99

training in new skills
, 95

Twitter
, 97, 175, 195

UI from ABCD-based Website
, 72–73

“UK Survey of Academics” series
, 114

UK-based Virtual Enquiry Project
, 63

United Nations Educational, Scientific, and Cultural Organization (UNESCO)
, 37, 79

Universities

challenges for capacity building in
, 223–224

research as key factor in
, 106–109

University librarians
, 220

skills and competencies for
, 218–222

University Library
, 218

University of Queensland Library
, 125

University ranking
, 129

Up-to-date Information, lack of
, 24

US-Based Special Library Association
, 172

Usability specialists
, 49

Usability studies of digital libraries
, 49

User behavior
, 52

User interface (UI)
, 66, 86

Users
, 77–78, 191

and information needs/sources
, 86–88

profiles
, 60

with special needs
, 87–88

strategies to attract users to library
, 96–98

user-researchers in maker culture era
, 117–119

Virtual International Authority File (VIAF)
, 19

Virtual reality
, 3

Virtual Reference (VR)
, 63

Virtual reference service (VRS)
, 63–65

ABCD
, 67–68

ABCD Modules
, 68–69

ABCD OPAC
, 69

ABCD Site
, 70

methodologies
, 66

objectives
, 66

Zoho Chat
, 66–67, 70–73

VRLPlus (Sirsi)
, 66

Web
, 18, 57

Web of Science
, 141

Web-based indexing
, 5

Webinars
, 10–11, 222

Website
, 230

Wide Area Information Services
, 80

Workshops
, 10, 222

World Economic Forum
, 9

World Economic Forum Executive Chairman
, 18

World War II
, 4

World Wide Web
, 47, 80

YouTube
, 175, 195

Zimbabwe, research support services in higher education institutions in
, 139

research education and development
, 142

research ethics and integrity
, 142

research output and impact
, 141

research partnership and funding
, 142

research staff development
, 141

research support policy
, 139–140

research systems
, 141

Zimbabwe Council for Higher Education (ZIMCHE)
, 143, 160–161, 174–176, 178–179

Quality Assurance Standards for Higher Education
, 175

Zimbabwe Library Association (ZimLA)
, 11, 143

Zimbabwe Research Council
, 143

Zimbabwe University Libraries Consortium (ZULC)
, 143, 156–160

Zoho Chat
, 66–67, 70

Admin Interface from
, 79

results
, 72–73

widget
, 66, 70

Zoho account creation and customization process
, 70–72

Prelims
Section I: The Fourth Industrial Revolution and Libraries
Chapter 1: Introduction to the Fourth Industrial Revolution and Libraries
Chapter 2: The Fourth Industrial Revolution and the Libraries
Chapter 3: Library 4.0 and Sustainable Development: Opportunities and Challenges
Section II: Redesigning Library Space
Chapter 4: Understanding the Information User in the Electronic Age
Chapter 5: Application of Industry 4.0 in Delivering Library Services to Special Need Library Users
Chapter 6: Compatibility Analysis of Virtual Reference Services in ABCD Software-Based Website
Chapter 7: Packaging and Repackaging of Information Products and Services for Effective Service Delivery
Chapter 8: The Role of Librarian in the Twenty-first Century
Section III: Research Support Services in the Fourth Industrial Revolution
Chapter 9: Academic Library Research Support Services in the Maker Culture Era
Chapter 10: Research Support Services in Academic Libraries in the Digital Environment in Zimbabwe
Section IV: Quality Assurance of Library and Information Services
Chapter 11: Quality Assurance of Library and Information Services in the Fourth Industrial Revolution to Achieve the Sustainable Development Goals
Chapter 12: Quality Assurance and Marketing of Library Services and Products: The Case of Midlands State University
Section V: Marketing of Library and Information Services
Chapter 13: Marketing of Library Collections and Services in the Twenty-first Century Environment: The Use of Social Media Technologies
Chapter 14: Do Libraries Need to Market Their Services and Resources?
Section VI: Capacity Building of Librarians in the Fourth Industrial Revolution
Chapter 15: Capacity Building for Library and Information Science Professionals in University Libraries
Chapter 16: Reskilling the Library Workforce for the Fourth Industrial Revolution
About the Contributors
Index